Rose Cosgrove
Everett,WA
Summary
Detailed Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills. As a jack of all trades, I thrive when I can add new skills to my toolkit. I honed my customer service abilities to a fine edge, while teaching myself programs and skills to promote my own creative work. I'm a self-starter and a team player, with a passion for helping my community.
Overview
20
20
years of professional experience
Work History
Specimen Management Technician 3
Altasciences Preclinical
Seattle-Everett, WA
05.2024 - 05.2025
- Responsible for ensuring compliance with GLP guidelines, Protocols, and standard operating procedures.
- Coordinates and communicates with Study Directors, Coordinators, Pathologists, Laboratory staff, Vivarium staff and different shipping agencies.
- Prepare, submit, and ensure that the proper import permits are obtained.
- Perform transfers/shipments, verify shipping by tracking packages and communicate timelines accordingly.
- Prepare, receive, centrifuge, separate and transfer/ship specimens according to SOPs and Protocol design with minimal supervision.
- Review protocols and manage study progress, archive specimens.
- Maintain work schedule and help with the coordination of the general schedule.
- Maintain and utilize laboratory equipment and instruments.
- Maintain chain of custody of all specimens processed and ensure timely transfer of specimens for analysis, archive, shipment, or storage.
- Maintain documentation of procedures and equipment used and performs quality control and/or review of forms and logs as necessary.
- Assess supplies for departmental need and order necessary items.
- Train and ensure proper training of other staff.
- Assists in projects and process improvements.
- Assists in SOP revision and creation.
Specimen Processing Technician 3
ARUP Laboratories
Salt Lake Cty, UT
09.2022 - 04.2024
- Process inbound medical specimens for testing, both electronically and manually received orders.
- Checking patient, specimen, and test information for errors. Ordering the tests and forwarding the specimens to the correct laboratory.
- Having a familiarity with a variety medical specimens and tests. Processing a minimum of 30 tests per hour, and maintaining high quality and accuracy.
- Assist lower technicians and answer questions when support staff are unavailable.
Owner/Artist
The Succulent Rose
Lovingston, VA
09.2020 - 12.2022
- Formulate and create gentle soaps, scrubs, lotions, balms, shampoos, conditioners, and more bath and body products.
- Testing for effectiveness, and revamping as needed.
- Utilize online marketing to promote products, and in-person events.
- Create eye-catching packaging, posts, and promotional materials.
- Attend a variety of markets and conventions to sell in person.
- Oversaw inventory management and procurement for diverse body care selections.
Greenhouse Plant Services
Edible Landscaping
Afton, VA
04.2022 - 08.2022
- Plant maintenance, including potting, watering, and pruning.
- Preparing plants for shipping.
- Processing the orders for shipment.
- Assisting local customers with locating desired plants.
Bar Manager/Bartender
Bryant's Cider
Roseland, VA
03.2021 - 01.2022
- Work in a fast-paced environment.
- Assist customers with discovering what drinks they like.
- Helping to create an appealing menu.
- Maintain a clean and sanitary environment.
- Making sure the customers have an enjoyable experience.
- Plan and execute large events.
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff on bartending techniques and customer service standards.
- Developed drink menus featuring seasonal ingredients and local flavors.
Bartender/Public Space Housekeeper
Farmington Country Club
Charlottesville, VA
04.2019 - 05.2021
- Maintaining clean and sanitary public spaces.
- Providing quality customer service at the Poolside Bar, and maintaining a clean and well stocked work area.
- Assisting with concessions at the 10th Tee, and also Banquets when needed.
- [Past]
Production Intern
Skjald Meadworks
Charlottesville, VA
06.2018 - 05.2020
- Assist the mead maker with brewing and bottling large batches.
- I also cover the tasting bar on occasions when the mead maker and manager have offsite events to attend.
Office Administrator
Tailwind Concessions
Charlottesville, VA
08.2019 - 12.2019
- Managed the daily sales records, bank deposits, and payroll information.
- Assisted with hiring processes.
Massage Therapist, Apprentice Nail Technician
Paragon Day Spa
Charlottesville, VA
04.2015 - 05.2019
- Providing quality service in a relaxing atmosphere.
- Assisting reception with booking appointments, completing sales, and general housework.
Warehouse, Data Entry, Backup Truck Team
1-800-GOT-JUNK?
Salt Lake City, UT
01.2011 - 01.2014
- Duties included: booking appointments, cataloging items (on eBay, Amazon, and Local Listings), packaging/shipping, and assisting truck teams when additional manpower was necessary.
- Worked without oversight.
Data Entry, Customer Service
NPS eBay
Salt Lake City, UT
01.2007 - 01.2011
- Listed items for sale on eBay, gathered orders for shipping and for local pickup, and was responsible for all local pickups and disputes.
Team Lead, Data Entry
ACS, SGM
Sandy, UT
01.2005 - 01.2007
- Received inbound customer service calls for State Issued Assistance and Prepaid Child Support Cards.
- Assisted supervisors with interviews, supervisor calls, and quality control monitoring.
Education
Technical Degree, And Business Management - Massage Therapy Technical Degree
Utah College of Massage Therapy
Salt Lake City, UT05.2004
Skills
- Marketing
- Phone etiquette
- Customer service
- Computer skills, including office suites
- Inventory management
- Self-starter, highly motivated
- Quality control
- Training program developement
- Bartending
- Specimen processing
- Receptionist
- Cash handling
- POS
- Retail sales
- Adobe Photoshop
- Restaurant server
- Hostess
- Event planning
- Fast learner
- Barback
- Quality assurance
- Busser
- Animal restraint
- Driving
- Time management
- Strong client relations
- Highly organized
- 2 years of home brewing and researching
- Fast and eager learning
- Strong team player
- Customer service-oriented
- Skilled multitasker
- Creative
- Time management
- POS/Register Experience
- GLP compliance
- Protocol management
- Medical terminology
- Regulatory adherence
- Laboratory safety
- Effective communication
- Problem solving
- Process improvement
- SOP enforcement
- Data analysis
- Critical thinking
Timeline
Specimen Management Technician 3
Altasciences Preclinical
05.2024 - 05.2025
Specimen Processing Technician 3
ARUP Laboratories
09.2022 - 04.2024
Greenhouse Plant Services
Edible Landscaping
04.2022 - 08.2022
Bar Manager/Bartender
Bryant's Cider
03.2021 - 01.2022
Owner/Artist
The Succulent Rose
09.2020 - 12.2022
Office Administrator
Tailwind Concessions
08.2019 - 12.2019
Bartender/Public Space Housekeeper
Farmington Country Club
04.2019 - 05.2021
Production Intern
Skjald Meadworks
06.2018 - 05.2020
Massage Therapist, Apprentice Nail Technician
Paragon Day Spa
04.2015 - 05.2019
Warehouse, Data Entry, Backup Truck Team
1-800-GOT-JUNK?
01.2011 - 01.2014
Data Entry, Customer Service
NPS eBay
01.2007 - 01.2011
Team Lead, Data Entry
ACS, SGM
01.2005 - 01.2007
Technical Degree, And Business Management - Massage Therapy Technical Degree
Utah College of Massage Therapy
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