ROSE COX
Bethany,OK
Summary
Dynamic professional with a proven track record in customer relationship management and conflict resolution at Barefoot Mosquito & Pest Control. Expertise in production scheduling and inventory management led to enhanced workflow efficiency, increased sales, and improved customer satisfaction. Bilingual communicator committed to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
CSR/Production Planner
Barefoot Mosquito & Pest Control
03.2023 - Current
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales
- Greeted customers in a friendly and professional manner over the phone and at the door.
- Make all calls to customers for next day service and print routes for techs
- Keep record of all supplies and place orders as needed
- Schedule and create notes within customer database record on Fieldster from inbound calls
- Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices
- Made soft collection calls and updated past due account or canceled for nonpayment
- Developed production schedules to optimize workflow and resource allocation.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Cashier/Cook
Braum's
09.2021 - 03.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
- Monitored food temperatures to ensure that food is cooked to the proper temperature
- Established and maintained an organized and efficient kitchen workflow, resulting in an increase in productivity
- Prepared restaurant-quality meals with unparalleled speed and precision, resulting in a decrease in customer wait times
Distributor
Victory Ranch
05.2021 - 03.2023
- Established relationships with key customers that resulted in a increase in sales volume
- Generated leads and cold called customers to set up appointments to bring new business
- Displayed products properly at customer sites and according to company policies
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase
- Made deliveries as needed to take products as necessary
- Assisted in the production of goat's milk soap, foot scrubs and body wash
Education
GED -
Hanna High School
Brownsville, TX10-1995
Skills
- Prioritization and scheduling
- Collaborative teamwork
- Client support
- Proficient in bilingual communication
- Strong attention to detail
- Accurate data entry
- Skilled in resolving conflicts
- Accounts receivable
- Payment collection procedures
- Problem resolution
- Call center experience
- Computer proficiency
- Customer relationship management
- Sales strategies
- Production scheduling
- Inventory management
- Kitchen workflow efficiency
- Administrative support
- De-escalation techniques
- Service upselling
- Customer database management
- Conflict resolution
- Accounts receivable management
References
- Michele, Thomas, (405) 406-2520, Victory Ranch
- Mari, Dixon, (405) 326-3864, Victory Ranch
- Alisha, Bode, (405) 229-7752, Barefoot Mosquito
- Suzanne, Barker, (405) 638-6674, Braum's
- Lester, Conner, (405) 370-9580, Barefoot Mosquito
- Ace Mulliner, (405) 992-6227, Barefoot Mosquito
Timeline
CSR/Production Planner
Barefoot Mosquito & Pest Control
03.2023 - Current
Cashier/Cook
Braum's
09.2021 - 03.2023
Distributor
Victory Ranch
05.2021 - 03.2023
GED -
Hanna High School