ROSE COX
Bethany,Ok
Summary
Dynamic and results-driven customer service professional with over five years of experience in fast-paced environments, optimizing client communication and driving sales growth. Expertise in managing high-volume inbound calls, efficiently processing payments, and delivering precise service quotes. Proficient in database management and cultivating strong customer relationships, committed to elevating customer satisfaction and streamlining operations. Bilingual in Spanish, enhancing service delivery to a diverse clientele while consistently resolving issues promptly and fostering customer loyalty through empathetic communication.
Overview
5
5
years of professional experience
Work History
CSR/Production Planner
Barefoot Mosquito & Pest Control
03.2023 - Current
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a increase in sales
- Greeted customers in a friendly and professional manner over the phone and at the door.
- Make all calls to customers for next day service and print routes for techs
- Keep record of all supplies and place orders as needed
- Schedule and create notes within customer database record on Fieldster from inbound calls
- Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices
- Made soft collection calls and updated past due account or canceled for nonpayment
- Developed production schedules to optimize workflow and resource allocation.
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Cashier/Cook
Braum's
09.2021 - 03.2023
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame
- Monitored food temperatures to ensure that food is cooked to the proper temperature
- Established and maintained an organized and efficient kitchen workflow, resulting in an increase in productivity
- Prepared restaurant-quality meals with unparalleled speed and precision, resulting in a decrease in customer wait times
Distributor
Victory Ranch
05.2021 - 03.2023
- Established relationships with key customers that resulted in a increase in sales volume
- Generated leads and cold called customers to set up appointments to bring new business
- Displayed products properly at customer sites and according to company policies
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase
- Made deliveries as needed to take products as necessary
- Assisted in the production of goat's milk soap, foot scrubs and body wash
Education
GED -
Hanna High School
10.1995
Skills
- Proficient multitasking
- Quick learner
- Prioritization and scheduling
- Collaborative teamwork
- Client support
- Proficient in bilingual communication
- Typing speed of 55 wpm
- Strong attention to detail
- Accurate data entry
- Skilled in resolving conflicts
- Accounts receivable
- Payment collection procedures
- Problem resolution
- Call center experience
- Computer proficiency
- Customer relationship management
- Sales strategies
- Production scheduling
- Inventory management
- Kitchen workflow efficiency
- Administrative support
- De-escalation techniques
- Service upselling
Timeline
CSR/Production Planner
Barefoot Mosquito & Pest Control
03.2023 - Current
Cashier/Cook
Braum's
09.2021 - 03.2023
Distributor
Victory Ranch
05.2021 - 03.2023
GED -
Hanna High School