Rose Domsic
Hammond,IN
Summary
Adept at transforming challenges into innovations, I leveraged my attention to detail and problem-solving aptitude at Strack & Van Til/Indiana Grocery Group, LLC, enhancing operational efficiency and customer satisfaction. My expertise in technical illustration and proactive customer service, backed by a track record of over 5,000 patented illustrations, underscores my ability to deliver excellence in diverse roles.
Overview
33
33
years of professional experience
Work History
Scanning Operator
Strack & Van Til/Indiana Grocery Group, LLC
04.2021 - 11.2023
- Zebra, Pangea & Vestcom: non-managerial tasks which include generating, signs and tags for merchandise daily changes, weekly sales, price checks and errors.
- Processed weekly signs & tags related to weekly sales flier as provided by Pangea and Vestcom for all products with short deadline of single midnight shift.
- Utilized the company pricing book to troubleshoot price fluctuations and errors.
- Processed and completed off sale reports.
- Processed and completed price changes 4 times daily as per corporate scanning department guidlines
- Interfaced with corporate scanning/IT depts and company IT vendors regarding computer/printer issues.
- Interfaced with in-store department managers daily for sign & tag changes.
Floral Designer Assistant
Stack & Van Til/Indiana Grocery Group, LLC
04.2021 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries, concerns, and requests from clients.
- Reduced waste and increased efficiency by accurately calculating the amount of flowers needed for each arrangement.
- Worked closely with event coordinators to understand specific needs of each occasion, crafting unique floral designs accordingly.
- Increased repeat business through personalized consultations that resulted in satisfied customers who valued the attention to detail.
- Safeguarded flower quality by monitoring storage conditions regularly, making adjustments as needed.
- Assisted head floral designer in executing large event installations, resulting in seamless event setups and client satisfaction.
- Mentored junior staff members, fostering a positive work environment that encouraged creativity and growth.
- Maintained a clean and organized workspace, ensuring smooth operations during high-volume periods.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Garden Center Sales
Allen Landscape, LLC
03.2015 - 12.2020
- Resolved customer issues promptly by addressing concerns or directing them to the appropriate department when necessary.
- Achieved company goals for upselling products like fertilizers, soils, and mulches by educating customers on their benefits for plant growth.
- Supported store operations through effective cashiering tasks, maintaining accuracy in transactions while adhering to company policies.
- Assisted customers with selecting appropriate plants, shrubs, and trees for their specific needs and environments.
- Enhanced product sales by creating visually appealing and informative displays for garden center merchandise.
- Continuously updated personal knowledge of horticulture trends, ensuring accurate information was provided to customers at all times as provided by the company.
- Educated customers on proper planting techniques, maximizing the health and longevity of their new plants.
- Participated in regular team meetings, contributing valuable ideas for improving store operations and customer satisfaction.
- Contributed to increased seasonal sales through proactive promotion of holiday-themed items such as Christmas trees and wreaths.
- Proactively identified potential safety hazards within the garden center environment, taking corrective action where needed to ensure a safe shopping experience.
- Provided exceptional customer service by assisting clients in loading purchases into vehicles safely and efficiently.
- Collaborated with team members to maintain a clean, organized, and well-stocked garden center for optimal customer experience.
- Implemented creative signage throughout the garden center to effectively direct customers towards desired products while enhancing visual appeal.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
Professional Technical Illustrator
Self Employed, Retired
01.1991 - 01.2023
- Specialized in patents/trademarks with subspecialty in botanical and architectural illustration.
- Accurate dissemination of 3D models, CAD drawings, photographs, digital media, sketches, text documents & verbal descriptions to produce complete set of patent illustrations that support written description of invention as legal description written by patent attorney for inventor(s).
- Comply with all standards set forth by the USPTO, PCT standards along with PTO offices in China, Canada and Mexico.
- Accurate attention to all PTO notices/deadlines under the direction of patent attorneys, inventors, engineers, marketing personal, manufacturers and job shops.
- Accurately interface/troubleshoot all PTO Examiner's objections in a precise and professional manner.
- Illustrated over 5,000 patents covering a wide range of well known products in many industries through over 250,000 individual drawings.
Education
Bachelor of Arts - Fine Art/Interior Architecture
The School of The Art Institute of Chicago
Chicago, IL06.1996
Skills
- Attention to Detail
- Self Motivation
- Time management abilities
- Problem-solving aptitude
- Reliability
- Professionalism
- Interpersonal Skills
- Analytical Thinking
- Managing Multiple Priorities, Short and Long Term
- Daily Prime Directive: "A" game thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeTimeline
Scanning Operator
Strack & Van Til/Indiana Grocery Group, LLC
04.2021 - 11.2023
Floral Designer Assistant
Stack & Van Til/Indiana Grocery Group, LLC
04.2021 - 11.2023
Garden Center Sales
Allen Landscape, LLC
03.2015 - 12.2020
Professional Technical Illustrator
Self Employed, Retired
01.1991 - 01.2023
Bachelor of Arts - Fine Art/Interior Architecture
The School of The Art Institute of Chicago
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