Rose Dupree
West Monroe,LA
Summary
People-oriented, dependable, precise in details, and solution-oriented professional with over 10 years of experience in supporting all office operations, coordinating warehouse operations and partner agencies. A quick study (with a love for learning), independent and an adaptable, proactive team member. While providing exceptional communication and organizational skills. With front-line customer service experiences, having strong communication skills with a wide range of people with different backgrounds. Continuously assists in creating a positive and welcoming environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Impact Specialist
Food Bank of Northeast Louisiana
Monroe, USA
09.2016 - Current
- Keyholder, opening and closing office procedures.
- First point of contact by phone, email, and in-person inquiries.
- Providing accurate and precise information for the director, administration, warehouse, partner agencies, donors, clients and vendors.
- Provide front desk and administrative support for all departments including warehouse while managing multiple phone lines, emails, and in-person inquiries from clients, donors, and partner agencies.
- Oversee the Emergency Food Box program for clients in need of immediate food assistance. Includes providing food pantry information and other community resources.
- Enter and maintain data and products for multiple programs, ensuring accuracy and compliance with reporting requirements.
- Create and process agency and program orders, including scheduling, billing, invoicing, and filing.
- Inventory assistance; physical counts, pallets counts, case counts, look at inventory product availability versus physical availability and adjust orders as necessary. Report negative inventory, damaged inventory. Locate and identify inventory products. Push inventory by FIFO system. Push inventory products out through partner agencies.
- Coordinate and schedule outbound/inbound deliveries with truck carriers, and with partner agencies, office staff and warehouse operations to ensure efficient order fulfillment. Updating office and warehouse processes to help ensure efficiency.
- Schedule and track inbound deliveries.
- Manage office equipment, supplies, and additional general administrative tasks to maintain smooth daily operations.
- Assist with volunteer check-in and community fundraising events.
- Product purchasing for office and warehouse.
Receptionist - Hired full-time
Food Bank of Northeast Louisiana
Monroe, USA
12.2015 - 09.2016
- Dependable with can-do attitude.
- Created positive, supportive and welcoming environment.
- Organized lobby, documents, and assigned duties.
- Supported teamwork.
- Quickly learned the mission and purpose.
Receptionist (temp)
Food Bank of Northeast Louisiana
Monroe, USA
02.2015 - 12.2015
- Greet all visitors; by telephone and in-person.
- Answer and direct all calls.
- Data Entry; Emergency box applications and volunteer hours.
- All envelope stuffing, writing and mailing all donors cards.
- Photo copies, faxing.
Baker / Catering Assistant
Thurman’s Food Factory
Monroe, USA
04.2013 - 02.2015
- Assisted with catering operations including event setup, order processing, and customer service.
- Prepared and baked menu items and desserts for daily sales, orders, and catering event use. Including daily preparation for meal services.
- Organized and managed multiple catering orders, ensuring accuracy and timely delivery.
- Reported upcoming needed inventory for daily use and upcoming events.
- Payment Processing; checks, credit card and cash handling at main POS.
Customer Service Representative
Pilkington North America
West Monroe, USA
09.2008 - 05.2012
- Keyholder, opening and closing office procedures.
- Call center representative, inbound/outbound calls.
- Supported daily office operations; inbound/outbound calls, data entry, billing, invoicing, and filing.
- Managed customer inquiries, customer accounts, processed payments (check, credit card and cash handling), and maintained accurate transaction records.
- Managed ordering office supplies.
- Managed ordering inventory product for customer orders, returns, cancellations, and report preparation.
- Supported warehouse operations; inventory counts and parts pulling for will call customers.
- Reported upcoming needed inventory or damaged inventory.
- Ensures accuracy in all documentation and maintains high standards of customer satisfaction.
Education
General Educational Development (GED) -
Antelope Valley Adult Education
Lancaster, CASkills
- Microsoft Office Suite
- Microsoft 365
- Database and Data Entry Systems
- Oasis Insight
- ECCA Primarius
- Office Equipment Operation and Maintenance
- POS
- Cash handling
- Credit card processing
- Checks
- Thrives in fast-paced environments
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication
- Strong interpersonal skills
- Ability to build team relationships
- Work as part of a team
Certification
Valid Driver’s License
Timeline
Community Impact Specialist
Food Bank of Northeast Louisiana
09.2016 - Current
Receptionist - Hired full-time
Food Bank of Northeast Louisiana
12.2015 - 09.2016
Receptionist (temp)
Food Bank of Northeast Louisiana
02.2015 - 12.2015
Baker / Catering Assistant
Thurman’s Food Factory
04.2013 - 02.2015
Customer Service Representative
Pilkington North America
09.2008 - 05.2012
General Educational Development (GED) -
Antelope Valley Adult Education