Rose Fernandez
Internet Sales/Marketing
Fresno ,CA
Summary
Proven track record in boosting sales and enhancing customer engagement. Skilled in relationship building and leveraging exceptional customer service to secure repeat business. Mastered social media marketing and problem-solving, significantly increasing online revenue. Demonstrates excellent people skills and a self-motivated approach to exceed targets.
Overview
10
10
years of professional experience
Work History
Professional Barber
Cazadores Barbershop
08.2023 - Current
- Boosted salon revenue by upselling products and recommending personalized grooming solutions for clients.
- Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
- Offered expert advice on hair maintenance routines and product usage, empowering clients to achieve desired looks at home between appointments.
- Increased customer retention through exceptional communication skills and building rapport with clients.
Internet Sales / Marketing
Sierra Auto Center
11.2019 - 08.2023
- Analyzed web analytics data to identify trends, making informed decisions on marketing strategy adjustments.
- Tracked competitors'' activities and adjusted marketing strategies as needed to maintain a competitive edge in the market.
- Utilized CRM software to manage leads effectively, nurturing relationships from initial contact through final sale.
- Implemented effective PPC advertising campaigns across multiple platforms for increased visibility and lead generation.
- Managed social media platforms for brand visibility, driving traffic to the company website, and generating leads.
- Increased online sales by implementing targeted marketing campaigns and optimizing website content.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
Director of Internet Sales and Marketing
Drive A Car Auto Sales
01.2015 - 10.2019
- Created and managed social media campaigns to increase brand engagement.
- Increased online sales revenue by implementing targeted marketing campaigns and optimizing website content.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Fresno City College
Fresno, CASkills
Exceptional customer service
Excellent people skills
Relationship building
Problem-solving skills
Self-Motivated
Good Telephone Etiquette
Appointment Scheduling
Greeting customers
References
Saul Moreno
Owner/ President
Sierra Auto Center
(559) 285-2274
Beto Solorio
General Sales Manager / F& I Manager
Sierra Auto Center
(559) 930-4148
Abel Mireles
F&I Manager
(559) 709-9514
Francisco Rodriguez
F&I / Sales
(559) 906-2090
Anthony Cardenas
Owner
Davis Autotrader
(559) 765-5435
Ralph Garcia
F&I Manager
Sierra Auto Canter
(559) 847-7995
Hector Fernández
Owner
Best Valley Water
(559)274-1772
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Professional Barber
Cazadores Barbershop
08.2023 - Current
Internet Sales / Marketing
Sierra Auto Center
11.2019 - 08.2023
Director of Internet Sales and Marketing
Drive A Car Auto Sales
01.2015 - 10.2019
Fresno City College