Rose Galaviz
Santa Ana,CA
Summary
Seeking a challenging opportunity where my experience & abilities will be effectively utilized.
A highly motivated individual with 20 years of experience
in the loan management environment
Ability to troubleshoot any issue of discrepancy, my experience qualify me for a variety of options in the loan filed related areas. I believe my total background and customer service skills will meet the requirements expected by your organization
Overview
10
10
years of professional experience
Work History
Loan Officer Assistant
US Bank
Irvine, CA
12.2021 - Current
- Loan Officer Assistant - Assistant to two sales representatives
- Knowledge of business development and handling all marketing for potential new prospects
- Assist with pre-approvals
- Work with customer throughout the process of the home loan, explaining every step of the way
- Open Escrow, order appraisals, order final inspections
- Work side by side with processor and management to escalate files as needed
- Complete all reporting of pipeline activity
- Expert with Excel - managing all reporting for sales representative and management
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Assembled important paperwork and disclosures for borrower.
Loan Officer Assistant/Sr. Loan Processor
New American Funding
Tustin, CA
09.2020 - 12.2021
- Position was a dual position as a Loan Officer Assistant & a Sr. Loan Processor
- Efficiently multitasking a pipeline of 35 loans
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Loan Officer Assistant to two sales representatives
- Assembled important paperwork and disclosures for borrower.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Documented borrower's information in loan processing system and resolved any discrepancies.
Loan Officer Assistant
Wells Fargo Builder Division
Newport Beach, CA
10.2016 - 09.2020
- Loan officer assistant to three sales representatives and have assisted up to five loan officers at one time
- Knowledge of business development and marketing
- Handled all marketing for potential new prospects
- Introduction calls to customers- working with customers explaining every step of the loan file
- Work with customer to gather all documentation for submission of home loan
- Open Escrow, order appraisals, order final inspections
- Work with processor and management to escalate files as needed
- Complete all reporting of pipeline activity
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Assembled important paperwork and disclosures for borrower.
Sr. Loan Processor
IMortgage
Anaheim , CA
06.2016 - 10.2016
- Assigned to 30 files on average including Refinance loans, New Construction, Resale Purchase, Brokered loans including 2nd mortgages
- Primary responsibilities- to provide customer service to my borrower's, Sales Representatives & Business Partners
- Analyze loan applications and submitting loan application to underwriting for decision
- Gather documentation needed to complete the loan file process from all parties, borrower, escrow etc
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Maintained pipeline reporting as a form of staying organized
Sr. Loan Processor
Homeowners Financial
Irvine, CA
12.2015 - 06.2016
- Top Loan Processor in the Orange County Division
- Assigned to 50-85 New Construction Home Loans- Largest pipeline in the processing group
- Maintained a funding ratio average of 30 loans per month
- Primary responsibilities- to provide customer service to my borrower's, Sales Representatives & Business Partners
- Analyze loan application and submitting loan application to underwriting for decision
- Troubleshoot any problem file may have requesting exceptions as needed
- Documenting all phases of the file into system portal
- Work on funding conditions to meet closing date exceptions
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
Sr. Loan Processor 4
Wells Fargo Builder Division
Newport Beach, CA
04.2012 - 11.2015
- Top Loan Processor in the number one Builder Division with Wells Fargo
- Assigned to 60 New Construction Home Loans- Largest pipeline in the processing group
- Funding 20 builder loans per month on average
- Primary responsibilities - to provide customer service to by borrower's, Sales Representatives & Business Partners
- Analyze loan application and submitting loan application for underwriting decision
- Troubleshoot any problem the file my have requesting exceptions as needed
- Documenting all phases of the file in the system portal
- Work on funding conditions- funding file in a timely manner
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
Skills
- Elected top loan processor, nominated for best service excellence, awarded top funding for Wells Fargo Home Loans
- Excellent verbal, written, and interpersonal communication skills
- Ability to efficiently manage a large amount of loans at once multitask proficiently
- Excellent Organization skills
Timeline
Loan Officer Assistant
US Bank
12.2021 - Current
Loan Officer Assistant/Sr. Loan Processor
New American Funding
09.2020 - 12.2021
Loan Officer Assistant
Wells Fargo Builder Division
10.2016 - 09.2020
Sr. Loan Processor
IMortgage
06.2016 - 10.2016
Sr. Loan Processor
Homeowners Financial
12.2015 - 06.2016
Sr. Loan Processor 4
Wells Fargo Builder Division
04.2012 - 11.2015
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