Rose Harris
Akron
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Dispatcher
City Of Cleveland- Sewer Maintenance Department
08.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
City Of Cleveland-Cleveland Public Power
12.2007 - 08.2008
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Scheduled and organized delivery routes.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Personnel Assistant
The City Of Cleveland
10.2006 - 12.2007
- Managed employee exit interviews and paperwork.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- process payroll for several division in kronos.
Education
No Degree -
Dyke College
112 Prospect Ave, Cleveland Ohio, Skills
- Route Dispatch
- Call Center Operations
- 10-Key
- Spreadsheets
- Filing
- Clerical Support
Timeline
Customer Service Representative/Dispatcher
City Of Cleveland- Sewer Maintenance Department
08.2008 - Current
Customer Service Representative
City Of Cleveland-Cleveland Public Power
12.2007 - 08.2008
Personnel Assistant
The City Of Cleveland
10.2006 - 12.2007
No Degree -
Dyke College
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