Rose Marie Hernandez
Lynn,MA
Summary
Team-minded Night Manager with 20 years of hands-on experience in retail industry. Successfully leads teams of 100 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and motivated. Strengths include many years of store management and customer service in various roles.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Night Manager
Big Y Supermarket
W. Peabody, MA
08.2018 - Current
- Responsible for Risk Management functions, including tracking and reporting all accident/claims, facilitating safety team, and overall safety awareness.
- Oversee general conditions, employee performance and customer service levels of the store.
- Collaborate with management team to enforce all government food safety and sanitation regulations as well as all company policies and procedures ( e.g.,processing, cleaning, coding etc.) Adhere to, enforce and oversee all company loss prevention policies and procedures.
- Conduct swab testing within departments.
- Conduct monthly food safety audits and safety audits.
Family Service Counselor
Puritan Lawn Memorial Park
W. Peabody, MA
04.2004 - 03.2018
- Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select lot, vault, and memorial options.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Worked with cemeteries to schedule grave opening and closing.
- Assisted clients with pre-arranging cemetery services.
- Sales profits over $400,000.00 +yearly from individual sales
- Lot transfers, relinquishment of right documents, arranging burials,
Store Manager
Kotliar's Cards And Gifts
Saugus, MA
02.1996 - 03.2004
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06.1990
Skills
- Business Management Principles
- Greet Guests
- Customer Service
- Team Goals
- People Management
- Employee Coaching and Motivation
Affiliations
Peabody Chamber of Commerce 2014 to 2018
Certification
Certified Food Safety Manager
Timeline
Night Manager
Big Y Supermarket
08.2018 - Current
Family Service Counselor
Puritan Lawn Memorial Park
04.2004 - 03.2018
Store Manager
Kotliar's Cards And Gifts
02.1996 - 03.2004
High School Diploma -
Peabody Veterans Memorial High School
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