Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Rose Hoff

Bardstown,KY

Summary

Communicative and dedicated to maintaining high academics while continuously working part-time. Detailed organizer of service operations with versatility in stressful circumstances. Active student in the community, and in the workplace

Overview

3
3
years of professional experience

Work History

Head Hostess/Bar Back

Scout and Scholar
07.2024 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.

Guest Service Representative

The Old Talbott Tavern
08.2022 - 07.2023

Head Hostess

The Old Talbott Tavern
08.2022 - 07.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Dishwasher

Toogies Table
04.2022 - 08.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.

Dishwasher Supervisor

Cafe Primo
08.2021 - 02.2022
  • Implemented energy-saving measures, reducing overall utility expenses for the establishment.
  • Promoted teamwork among all kitchen personnel, resolving conflicts professionally when they arose.
  • Contributed to successful restaurant inspections by maintaining high standards of cleanliness throughout the dishwashing area.
  • Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
  • Collaborated with chefs and other kitchen staff for smooth daily operations and timely meal preparation.
  • Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.

Education

Bardstown High School
Bardstown, KY
06.2025

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Salesmanship
  • High-volume dining
  • Phone Etiquette
  • Customer service expertise
  • Effective Multitasking
  • Payment Processing
  • Event Planning
  • Active Listening and Communication
  • Attention to Detail

Community Service

Out of club service:

  • Over 30 hours of out of club services
  • Participated closely with Bardstown’s local Main Street to clean up and set up events

In club service:

  • Over 25 hours of in club service
  • Participated in service provided by National Honor Society

Bardstown Book Club:

  • Worked to product a book club within Bardstown High School
  • Created fundraisers and communicated with sponsors

Timeline

Head Hostess/Bar Back

Scout and Scholar
07.2024 - Current

Guest Service Representative

The Old Talbott Tavern
08.2022 - 07.2023

Head Hostess

The Old Talbott Tavern
08.2022 - 07.2023

Dishwasher

Toogies Table
04.2022 - 08.2022

Dishwasher Supervisor

Cafe Primo
08.2021 - 02.2022

Bardstown High School

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