Rose Hudson
Sun City Center,FL
Summary
Detailed and organized Ticket Agent and sales. Demonstrated proficiency in Ticketing system, administrative office functions and strong team contribution. Effective communicator recognized by superior and customers for consistently exceeding service expectations.
Overview
16
16
years of professional experience
Work History
Ticket Agent/Store Clerk
Florida Railroad Museum
Parrish, FL
08.2020 - Current
- Responded to customer inquiries related to ticket purchases and promptly addressed issues or complaints.
- Sold Event tickets to customers and assisted with scheduling, pricing
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Accepted payments and processed refund and cancellation requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Site Coordinator
Good Samaritan, Inc
Cortez , FL
10.2018 - 02.2020
- Scheduled staff and volunteers to cover all necessary duties during planned classes.
- Supervised Classes.
- Recruited volunteers to assist with fundraising and community outreach.
- Coordinated event guest speakers.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Fulfilled contractual obligations for day of event coordination.
ICQA Associate /Inbound Problem Solver
Amazon Fulfilment Center
Hebron , KY
11.2005 - 09.2018
- Delivered exceptional customer service by leveraging extensive knowledge of products.
- Investigated and resolved order fillers inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Effective liaison between all internal departments.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY05.1970
Skills
- ticket web software knowledge
- Telephone reservations
- Planning and Coordination
- Active Listening
- Multitasking Abilities
Timeline
Ticket Agent/Store Clerk
Florida Railroad Museum
08.2020 - Current
Site Coordinator
Good Samaritan, Inc
10.2018 - 02.2020
ICQA Associate /Inbound Problem Solver
Amazon Fulfilment Center
11.2005 - 09.2018
High School Diploma -
Pendleton County High School