Roseanne Toro
Elmont
Summary
Proficient Ticketing Agent effective at reserving tickets, resolving booking problems, and giving top-notch service to all guests. Strong problem-solver with organized approach and excellent communication skills. Looking for a challenging position with potential for career growth.
Overview
3
3
years of professional experience
Work History
Ticket Agent
Professional aviation marketing
Jamaica
08.2023 - 05.2026
- Provided ticket counter service, checking in luggage and issuing boarding passes to facilitate smooth travel experiences.
- Processed ticket requests and reservations for diverse aviation services.
- Assisted customers with travel inquiries and provided destination information.
- Resolved passenger issues promptly, maintaining a positive service atmosphere.
- Resolved customer complaints effectively, ensuring passenger satisfaction and maintaining service standards.
- Checked luggage and directed passengers to concourses and piers.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Assisted travelers with special needs or requests during check-in process.
- Verified passenger identification documents for international flights.
- Collaborated with team members to improve customer service processes and address passenger needs.
Education
High School Diploma -
Sewanhaka High School
Elmont, NY06-1998
Skills
- Ticket processing
- Ticketing systems
- Ticket sales systems
- Check-in procedures
- Flight reservation systems
- ID verification
- Travel document verification
- Travel documentation review
- Payment processing
- Customer service
- Customer relationship management
- Issue resolution
- Team collaboration
- Data management
- Problem solving
- Flexibility
- Multilingual communication
- Ticketing software
- Empathy and patience
Languages
Spanish
Professional
Timeline
Ticket Agent
Professional aviation marketing
08.2023 - 05.2026
High School Diploma -
Sewanhaka High School