Stephanie Smedley
Ridley Park,PA
Summary
To secure a position that will allow me to utilize my skills and allow for opportunities to grow in the health care field
Overview
2
2
years of post-secondary education
28
28
years of professional experience
Work History
Ticket Agent
Allegiant Airlines
Philadelphia
05.2026 - Current
- Processed ticket changes and cancellations efficiently using reservation systems.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Resolved customer service issues to ensure a positive travel experience.
- Resolved customer complaints in a professional manner.
- Maintained organized records of flight schedules and passenger documents.
- Provided accurate flight status updates and gate information to travelers.
- Verified passenger identification documents for international flights.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Ensured proper handling and routing of checked luggage for timely travel. and directed passengers to concourses and piers.
- Assisted travelers with special needs or requests during check-in process.
- Coordinated seating assignments based on customer preferences or needs.
- Searched for and located available seats, cabins and flights for passengers.
- Created labels for checked bags according to airline policy.
- Collaborated with team members to manage high-volume passenger flow during peak times.
- Trained new employees on ticketing procedures and customer interaction standards.
- Communicated effectively with airport staff to coordinate boarding processes.
- Performed cashier duties such as handling payments by credit cards, checks or cash.
- Updated passenger information into the system prior to departure.
Supervisor
Spirit Airlines Inc.
Philadelphia, Pennsylvania
02.2023 - 05.2026
- Supervised daily operations to ensure compliance with safety standards and regulations.
- Coordinated staffing schedules to optimize coverage during peak travel times.
- Trained and mentored team members on customer service best practices and procedures.
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided exceptional customer service to passengers at the boarding gate.
- Coordinated boarding processes to ensure timely departures for flights.
- Managed gate announcements and communicated flight information clearly.
- Resolved passenger issues and provided solutions in a fast-paced environment.
- Executed payment processing for tickets and baggage fees to ensure smooth operations. for tickets, baggage fees, and other services.
- Provided a warm greeting to customers upon arrival at the gate. in a friendly and professional manner.
- Collaborated with team members to maintain smooth airport operations.
- Monitored flight schedules and updated systems with real-time information.
- Ensured compliance with safety regulations and airline policies during operations.
- Processed payments for tickets, baggage fees, and other services.
- Monitored gate area for unauthorized personnel access attempts.
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Evaluated staff performance regularly to identify areas for improvement and development.
Unit Coordinator
Riddle Hospital
Media, Pennsylvania
08.2009 - 09.2022
- Assisted with communication between the various disciplines of the health care team to coordinate care and discharge planning
- Played a critical role during the height of the Covid-19 pandemic, conveying important information to other health care staff and facilitating communication between family members and nurses
- Facilitated communication among health care team disciplines to coordinate patient care and discharge planning.
- Communicated consults to the providers
- Conveyed vital information to health care staff and facilitated communication between family members and nurses during the Covid-19 pandemic.
- Participated in both unit-specific and hospital-wide meetings and safety huddles
- Utilized interpersonal skills and professional experience to mediate difficult situations with visitors
- Managed medical records and maintained confidentiality standards.
- Assisted nursing staff with scheduling and communication tasks.
- Updated electronic health records with accurate patient information.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Facilitated communication by efficiently routing calls to the correct departments. and routed calls to the correct department.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Retrieved physicians' paperwork, including lab test requests.
- Ensured timely access to physicians' paperwork by retrieving essential documents, such as lab test requests., including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Conducted follow-up calls to discharged patients to ensure understanding of care instructions and address any concerns.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
Medical Assistant
Internal Medicine
Morton, PA
01.2005 - 06.2009
- Obtained vital signs and initial patient histories
- Performed phlebotomy
- Executed blood draw procedures on patients to collect samples for laboratory analysis.
- Communicated with patients and providers to enhance patient experience and facilitate productive office visits.
- Communicated with patients and the providers to help improve the patient experience and ensure a more productive office visit
- Coordinated patient scheduling and appointments to optimize office workflow.
- Collected and recorded patient medical histories and vital signs.
- Maintained inventory of medical supplies and equipment for clinic use.
- Prepared examination rooms and ensured cleanliness and organization.
- Processed medical billing, coding, and insurance verification to ensure accurate patient accounts.
- Administered injections, medications, and treatments following physician instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Obtained various biological samples from patients for laboratory testing. from patients for laboratory testing purposes.
Gate Agent
US Airways
Philadelphia, Pennsylvania
06.1998 - 01.2003
- Coordinated passenger and luggage boarding processes to ensure on-time departures
- Addressed staff and traveler inquiries to enhance customer satisfaction and resolve concerns
- Coordinated boarding processes to ensure timely departures for flights.
- Resolved passenger issues and provided solutions in a fast-paced environment.
- Managed gate announcements and communicated flight information clearly.
- Communicated with staff and customers to facilitate both safe travel and a superior experience
- Answered questions and addressed concerns of both staff and travelers
- Managed gate announcements and communicated timely flight information to keep passengers informed.
- Collaborated with team members to maintain smooth airport operations.
- Monitored flight schedules and updated systems with real-time information.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Conducted security checks at gates according to TSA guidelines.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
- Organized passenger seating arrangements to optimize comfort and efficiency. to passengers based on availability and preferences.
- Produced itineraries for travelers to ensure they had all necessary travel documentation. and tickets for passengers each day.
Education
Associate of Science - Nursing Science
DCCC
Media, Pennsylvania 01.2009 - 07.2011
Skills
- Ticket processing
- Reservation systems
- Reservation management
- Flight status updates
- Fare calculation
- Flight coordination
- Airport operations
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Ticket Agent
Allegiant Airlines
05.2026 - Current
Supervisor
Spirit Airlines Inc.
02.2023 - 05.2026
Unit Coordinator
Riddle Hospital
08.2009 - 09.2022
Associate of Science - Nursing Science
DCCC
01.2009 - 07.2011
Medical Assistant
Internal Medicine
01.2005 - 06.2009
Gate Agent
US Airways
06.1998 - 01.2003