Rose Ledig
San Jose,CA
Summary
A motivated, goal-oriented individual with 13 years of leadership experience, and 11 years of experience in customer service. Adept at utilizing organizational, interpersonal, and communication skills to lead a team in accomplishing objectives and achieving flawless service.
Overview
11
11
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
San Jose, CA
07.2023 - 06.2026
- Interviewed and hired new partners, oversaw their training and barista certification
- Built weekly schedules, balancing the needs of the business with the needs of the partners
- Prioritized allocation of weekly labor budget
- Analyzed monthly Profit and Loss Report for potential improvements
- Facilitated and co-led biweekly Shift Supervisor meetings
- Completed Performance and Development Conversations with the entire team, creating plans for each partner to work on their goals
- Learned to utilize a calendar shared across teams, staying up to date and balancing short term and long term goals.
Shift Supervisor
Starbucks Coffee Company
Santa Cruz, CA
06.2019 - 07.2023
- Mentored and trained new baristas and upcoming shift supervisors
- Learned and maintained inventory excellence through daily and weekly ordering, organization, and analyzing business
- Acted as liaison between coworkers and offsite managers through periods of dual management
- Maintained and re-established company standards through multiple stores, utilizing company systems
- Graduated from the Accelerated Development Program, Summer 2022
- Completed Coffee Academy
Barista
Starbucks Coffee Company
Santa Cruz, CA
06.2018 - 06.2019
- Crafted personalized beverages to individual specifications
- Became a certified barista trainer
- Created a welcoming environment for customers and the community through personal connection
- Maintained store cleanliness and organization
- Offered suggestions for coffee and pastry pairings.
Event Staff
National Event Services West
San Francisco, CA
01.2017 - 01.2019
- Event staff security guard for concert venues
- Ensured streamlined event execution and enhanced guest experiences.
- Guarded backstage/restricted areas, scanned tickets, searched bags and patrons before entering the venue to maintain guest safety
Server and Head Busser
Tyrolean Inn
Ben Lomond, CA
01.2015 - 01.2017
- Food Server, waited on tables, took food and drink orders, making sure everything is right with the customers’ meals
- Organized and delegated duties to keep the floor clean and moving quickly through busy nights and events
- Managed incoming customer traffic to ensure a smooth experience for both patrons and staff
- Answered phones, took reservations, and organized large events, holiday meals, yearly Oktoberfest
- Cleaned the restaurant before opening and after closing
Education
Applied Psychology
Cabrillo College
AptosSkills
- Customer service and engagement
- Inventory control
- Team building and leadership
- Attention to detail
- POS systems operations
- Employee scheduling
- Hiring and training
- Sales expertise
- Issue resolution
- Microsoft Office Suite
- Flexible schedule
Timeline
Store Manager
Starbucks Coffee Company
07.2023 - 06.2026
Shift Supervisor
Starbucks Coffee Company
06.2019 - 07.2023
Barista
Starbucks Coffee Company
06.2018 - 06.2019
Event Staff
National Event Services West
01.2017 - 01.2019
Server and Head Busser
Tyrolean Inn
01.2015 - 01.2017
Applied Psychology
Cabrillo College