Rose Metayer
Lake Worth,FL
Summary
Compassionate and adaptable professional with over 3 years of customer service and hospitality experience, transitioning into healthcare. Skilled in patient-centered communication, problem-solving, and working in fast-paced environments. Currently pursuing a Bachelor’s degree in Biology, with the long-term goal of entering the medical field. Fluent in English and Creole, bringing cultural competence, and a strong service mindset to patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coffee Attendant / Lobby Coffee
The Breakers of West Palm Beach
West Palm Beach, FL
06.2025 - Current
- Brew and serve coffee, and make specialty beverages for hotel guests.
- Support servers by preparing and delivering guest beverage requests quickly and accurately.
- Maintain cleanliness and presentation of the lobby coffee station, ensuring a welcoming environment.
- Anticipate guest needs and provide personalized service to enhance overall guest satisfaction.
Hostess Trainer
The Breakers of West Palm Beach
West Palm Beach, FL
05.2022 - Current
- Greet and assist up to 200+ guests daily, demonstrating strong interpersonal and communication skills.
- Coordinate reservations and manage guest expectations, reducing wait times, and improving satisfaction.
- Resolve conflicts and complaints with professionalism, skills directly transferable to patient relations.
- Trained and supported new staff, enhancing team performance and workflow efficiency.
- Designed and managed the restaurant floor plan to optimize table turnover and service workflow.
- Ordered and coordinated special occasion plaques for birthdays and anniversaries to enhance guest expectations.
- Mediated and resolved conflicts within the host team, strengthening workplace collaboration.
Sales Coordinator
The Breakers of West Palm Beach
West Palm Beach, FL
06.2025 - 08.2025
- Coordinated with culinary and service teams to ensure food and beverage orders were prepared to our standards, and delivered on time.
- Reviewed and closed server checks daily, reconciling transactions with accuracy.
- Answering incoming guest calls to take in-room dining orders, handle special requests, and resolve service concerns with professionalism.
- Monitored guest arrivals and arranged pre-arrival deliveries to VIPs and special occasions to enhance guest satisfaction.
Cashier/Food Preparation Worker
BOLAY
Coral Springs, FLORIDA
02.2020 - 04.2022
- Managed over 100 daily transactions with 100% accuracy, reinforcing attention to detail.
• Mentored and trained new employees in customer service and operations.
• Maintained sanitation standards and safe food handling practices, supporting health and safety compliance. - Completed inventory counts, and ordered merchandise.
- I worked a flexible schedule and extra shifts to meet business needs.
- Prepared and cooked menu items to ensure quality and consistency.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05-2024
Bachelor in Biology - Medicine
Palm Beach Atlantic University
West Palm Beach, FLHigh School Diploma -
Coral Springs High School
Coral Springs, FLSkills
- patient-centered communication
- conflict resolution and problem solving
- team collaboration and leadership
- adaptability in high-pressure environments
- active listening and empathy
- Record keeping and documentation
- bilingual: English and Creole
- time management and prioritization
- POS/transaction accuracy, safe food handling and sanitation
Affiliations
- Red Cross volunteer
- Leader of a Church praying team
- Tennis player
- Health and Science Study group member
- Monarch Health Service Volunteer
Certification
- CPR
Timeline
Coffee Attendant / Lobby Coffee
The Breakers of West Palm Beach
06.2025 - Current
Sales Coordinator
The Breakers of West Palm Beach
06.2025 - 08.2025
Hostess Trainer
The Breakers of West Palm Beach
05.2022 - Current
Cashier/Food Preparation Worker
BOLAY
02.2020 - 04.2022
Associate of Arts - Nursing
Palm Beach State College
Bachelor in Biology - Medicine
Palm Beach Atlantic University
High School Diploma -
Coral Springs High School
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