Rose Moore
Mebane,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Childcare Provider
Kidz N Progress
03.2023 - 10.2023
- Overseeing the basic schedule of children, conducting various educational activities, supporting other staff members as needed, working directly with children to help them grow through educational and socializing activities.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Personal Care Provider
Greater Home Care Stang
09.2021 - 04.2023
- Assisting Elderly with daily needs, Assisting Persons with Disabilities with daily needs, duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals.
- Enhanced client satisfaction by providing personalized care and attention to their specific needs.
- Developed strong rapport with clients and families, fostering trust and open communication.
- Collaborated with healthcare professionals to create individualized care plans, addressing each client''s unique requirements.
- Transported clients to appointments and social engagements, enabling them to remain active within their community.
Customer Service Representative
Pra Group Inc
09.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representive
PHE (Adam & Eve)
12.2017 - 08.2021
- Taking Orders, Suggestive Selling Products, Providing information about products and services, Responding to customers complaints, processing returns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
McDonald's Restaurant
02.2011 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Photo Lab Technician
Walmart
11.2009 - 04.2011
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
- Streamlined production workflow by maintaining an organized and efficient work environment.
- Improved overall efficiency with thorough equipment maintenance and calibration procedures.
- Increased repeat business through exceptional customer service and attention to detail in photo editing processes.
- Reduced waste by monitoring chemical usage, optimizing the development process, and recycling materials when possible.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
Education
No Degree - Early Childhood Education
Alamance Community College
Haw River, NC01.2024
No Degree - Diploma
Walter Williams High School
Burlington, NC06.2001
Skills
- Communication- Great customer service skills, dealing with internal and external customers
- Team player- Love sharing knowledge and encouraging others
- Problem Solving- identifying the problem, analyzing possible solutions, and deciding on the best course of action
- Meal Preparation
- Care Management
- Lesson Plan Development
- Activity Planning
- Childcare
- Child Supervision
- Child Development
Awards
- CPR Certified
- Personal Care Provider Certifict
Languages
American Sign Language
Limited Working
Timeline
Childcare Provider
Kidz N Progress
03.2023 - 10.2023
Customer Service Representative
Pra Group Inc
09.2021 - 07.2022
Personal Care Provider
Greater Home Care Stang
09.2021 - 04.2023
Customer Service Representive
PHE (Adam & Eve)
12.2017 - 08.2021
Cashier
McDonald's Restaurant
02.2011 - 12.2017
Photo Lab Technician
Walmart
11.2009 - 04.2011
No Degree - Early Childhood Education
Alamance Community College
No Degree - Diploma
Walter Williams High School
Similar Profiles
Jo'Nae JonesJo'Nae Jones
After-School Teacher at Kidz R KidzAfter-School Teacher at Kidz R Kidz
Kimberly GomezKimberly Gomez
Resident Operations Manager at Progress Residential Management Services/Progress Residential LLCResident Operations Manager at Progress Residential Management Services/Progress Residential LLC
Taylah GrahamTaylah Graham
Lead Educator - Toddlers at Kidz R KidzLead Educator - Toddlers at Kidz R Kidz
CHRISTOPHER CLARKCHRISTOPHER CLARK
Provider Liaison at UCB pharmaceuticalsProvider Liaison at UCB pharmaceuticals
Nara StricklandNara Strickland
Program Coordinator, Logistics – Duke Pre-College at Duke UniversityProgram Coordinator, Logistics – Duke Pre-College at Duke University