Rose Norris
Fall Creek,WI
Summary
Dedicated professional with over a decade of experience in customer service and team management. Skilled in effective communication, collaboration, and problem-solving, contributing to improved customer satisfaction and team productivity.
Overview
16
16
years of professional experience
Work History
Team Manager
Panera Bread
Eau Claire, WI
04.2012 - Current
- Led team members in achieving operational goals through effective communication and collaboration.
- Streamlined workflow processes to enhance efficiency and reduce service times.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented inventory management systems to maintain stock accuracy and minimize waste.
- Fostered a positive work environment that encouraged employee engagement and retention.
Phone Representative
GSI Commerce Solutions Inc.
Eau Claire, WI
01.2010 - 01.2020
- Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and ensure prompt follow-up on unresolved cases.
- Assisted in training new representatives on company policies, procedures, and effective communication techniques.
- Developed strategies to enhance customer satisfaction by actively listening and addressing individual needs.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Streamlined call handling processes for increased productivity and reduced average call times.
Education
Bachelor of Science - Business Management
AXIA College Online
06-2010
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Employee engagement
- Teamwork and collaboration
- Customer service
- Computer skills
- Problem-solving
- Task delegation
Timeline
Team Manager
Panera Bread
04.2012 - Current
Phone Representative
GSI Commerce Solutions Inc.
01.2010 - 01.2020
Bachelor of Science - Business Management
AXIA College Online