Rose Ortega
San Bernardino,CA
Summary
Proactive Order Management Specialist with extensive experience in quality control, sales support, and warehouse operations. Known for enhancing order accuracy, improving workflow efficiency, and fostering strong client relationships. Brings exceptional skills in data entry, customer service, and problem-solving to ensure seamless order fulfillment.
Overview
21
21
years of professional experience
Work History
Order Management Specialist
GoEngineer
11.2013 - Current
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Streamlined communication with suppliers for improved lead times and prompt order completion.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Order Processor
Tekpro Group
08.2012 - 11.2013
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Quality Control Inspector
Cal Spas
10.2007 - 01.2010
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.
Warehouse Packer
Lamps Plus
04.2006 - 10.2007
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
Sales Associate
Robinsons May
02.2004 - 03.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Glen A. Wilson High School
Hacienda Heights, CA06.2000
Skills
- Invoicing and Billing
- Shipping procedures
- Order Fulfillment
- MS Excel
- International shipping
- Returns processing
- Database Management
- Commercial invoices
- Managing returns
- Data entry skills
- Customer Service
- Data Entry
- Attention to Detail
- Dependable and Responsible
- Invoice Preparation
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
Timeline
Order Management Specialist
GoEngineer
11.2013 - Current
Order Processor
Tekpro Group
08.2012 - 11.2013
Quality Control Inspector
Cal Spas
10.2007 - 01.2010
Warehouse Packer
Lamps Plus
04.2006 - 10.2007
Sales Associate
Robinsons May
02.2004 - 03.2006
High School Diploma -
Glen A. Wilson High School
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