Summary
Overview
Work History
Education
Skills
Timeline
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Rose Osborne

Miamisburg,OH

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments, such as Little Ceasers and Monroe Plastic. Excelled in customer service and production efficiency, significantly enhancing customer satisfaction and product quality. Demonstrates a positive attitude and proficiency in order fulfillment, underpinned by a strong commitment to safety and team collaboration.

Overview

16
16
years of professional experience

Work History

Shift Leader

Little Ceasers
04.2022 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Packaging Handler

Sol-Tech
06.2018 - 04.2020
  • Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
  • Reduced material waste by refining packaging techniques and optimizing the use of resources.
  • Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
  • Expedited order fulfillment by effectively prioritizing tasks based on customer requirements and deadlines.
  • Ensured high-quality product presentation by conducting thorough inspections of completed packages before shipment.
  • Followed packing processes to increase speed and accuracy.

Cashier/Customer Service

Walmart
11.2014 - 01.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Package Handler/Picker Packer

Kohls Warehouse
09.2010 - 12.2010
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.

Assembly Line Production Worker

Monroe Plastic
06.2008 - 01.2009
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Contributed to overall team success by meeting daily production targets consistently.
  • Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
  • Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
  • Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
  • Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
  • Assisted with training new employees, sharing expertise and best practices for assembly line work.
  • Increased product quality through thorough inspection of assembled items before packaging.
  • Assisted quality assurance by inspecting items and removing defective parts.

Education

None -

Pontiac Central High
Pontiac, MI

Skills

  • Positive attitude
  • Order picking
  • Customer service
  • Package unloading
  • production line
  • order fulfillment

Timeline

Shift Leader

Little Ceasers
04.2022 - 03.2024

Packaging Handler

Sol-Tech
06.2018 - 04.2020

Cashier/Customer Service

Walmart
11.2014 - 01.2017

Package Handler/Picker Packer

Kohls Warehouse
09.2010 - 12.2010

Assembly Line Production Worker

Monroe Plastic
06.2008 - 01.2009

None -

Pontiac Central High

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Rose Osborne