Rose Padilla

• Completed quality and production reports with accuracy; conducted physical and visual inspections to prevent non-conforming goods and reported all quality defects to team members and shift leadership.
• Worked in all areas of production; resolved minor production line issues and performed relief duties.
• Demonstrate the aptitude and skills to work in all assigned areas of production; troubleshoots minor production line issues and performs relief duties when required.
• Monitored and managed raw materials to keep production lines running smoothly.
• Adhere to the highest standards of company and plant safety programs, guidelines, rules, and regulations
• Compliant to all safety rules and regulations, GMP’s and all Drink Pak’s policies and procedures
• Completed special projects and other duties assigned by management.
• Maintain general housekeeping in all areas of production and additional areas assigned by plant leadership
• Update job knowledge by participating in educational opportunities and job shadowing

Managed depalletizer operations to ensure smooth workflow and timely supply of materials.

• Regular and predictable attendance is an essential function of the job
• Quality check and ensure proper flow of product through production line. Address basic issues that arise.

• Resolved customer concerns with professionalism, empathy, and sound judgment to improve satisfaction and maintain positive relationships.
• Supported customers in challenging situations by identifying practical solutions aligned with company policies to enhance overall satisfaction.
• Provided consistent customer support in fast-paced environment, managing high volume of customer interactions to ensure timely resolutions.
• Communicated clearly and effectively with customers from diverse backgrounds, including handling difficult conversations calmly.
• Met and exceeded monthly performance goals while maintaining strong service standards.
• Maintained accurate documentation and utilized company systems to efficiently manage and track customer information.

• Collaborated closely with team members to maintain smooth operations and meet daily production goals.
• Exhibited attention to detail and situational awareness while performing effectively under pressure.
• Collaborated with team members to ensure smooth operations and achieve daily production goals.
• Supported a culture of workplace safety by consistently following established protocols and reporting issues promptly.
• Adapted to changing priorities and operational needs to support production continuity.

• Resolved account concerns in sensitive customer interactions, enhancing customer trust and satisfaction.
• Managed sensitive customer interactions while resolving account concerns professionally and respectfully.
• Ensured compliance with company policies and regulatory requirements in all customer communications, safeguarding company integrity.
• Documented interactions accurately and used internal systems to track account activity and next steps.
• Navigated metrics-driven environment with focus and professionalism, consistently meeting performance targets.

• Led and supported a team of five dispatchers serving approximately 2,000 drivers nationwide in a high-volume service environment.
• Coordinated timely solutions for service issues to enhance customer satisfaction.
• Managed multiple priorities while providing real-time communication and issue resolution support.
• Consistently exceeded performance expectations, including completing over 200 outbound customer surveys daily.
• Trained new employees on systems, procedures, and customer service expectations.
• Completed over 200 outbound customer surveys daily, consistently exceeding performance expectations.

• Provided front-desk support, ensuring professional, welcoming experience for students, staff, and visitors.
• Answered questions, handled incoming calls, and directed individuals efficiently and courteously.
• Coordinated scheduling and recordkeeping, streamlining daily office operations.
• Enhanced customer experience through effective organization, clear communication, and meticulous attention to detail.
• Trained new staff members on office procedures and administrative systems.