Janelle Brown
Henrico,VA
Summary
Accomplished, growth-focused professional with 10+ years of dynamic sales experience across multiple industries. Equipped a steadfast commitment to customer service excellence to enhance customer experience, maximize satisfaction, propel retention, achieve/exceed sales goals, and increase business revenue. Possess superb abilities to develop and maintain a high level of product knowledge to persuasively promote them to existing and potential customers.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
21
21
years of professional experience
Work History
Sales Representative
Camping World
Ashland, VA
01.2021 - Current
- Take the lead to promote a top-notch, high quality customer experience selling new and used high end motorhomes
- Conduct effective demonstration rides and walk through presentations building value assuring to get documentation to secure funding
- Close sales effectively by working closely with F&I team
- Follow up and commit to a no-pressure, high integrity approach with each customer
- Generating best revenue practices for myself as well as a team effort
- Serve as a liaison between customers and all departments including retail, service, parts and finance
- Stay on top of market trends, the RV industry and current dealership inventory
- Be enthusiastic and have strong communication with customers, co-workers and management.
- Adept multitasker
- Reliable and dependable
- Top sales performer
- Adaptive team player
- Maintained accurate records of all sales and prospecting activities.
Server & Bartender
Poe's Pub
Richmond, VA
01.2014 - 03.2020
- Excel in a fast-paced environment while quickly adapting to the flexibility and demands of the restaurant industry
- Acquired skills such as multi-tasking, verbal and written communication, attention to detail, recommendations, maintaining proper accountability for orders and funds while maintaining a professional appearance
- Up sell a variety of many different food and beverage items while being knowledgeable of specials and other promotions and deals
- Promote the company by participating in local events and serving the community in sponsorships
Television Show Hostess
StaRVA
Richmond, VA
01.2018 - 05.2019
- Act as the host of a weekly and locally broadcasted television talent show
- Interview television show guests of varied and diverse backgrounds regarding their talents, performances, and personal goals
- Build relationships with partners, sponsors, and clients in an effort to create networking opportunities
- Assist in developing strategies to improve community engagement through social media such as Facebook, Instagram, and Twitter
- Greeted guests and gathered information to seat groups or place on waitlist.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Caregiver
Home Instead Senior Care
Newport News, VA
01.2011 - 01.2014
- Responsible for providing a variety of non-medical services that allowed seniors and clients to remain a safe and pleasant environment Began transition back to workforce from acting as Stay-at-Home mom circa 2007-2011
- Assisted with personal care such as bathing, dressing, grooming and hygiene
- Planned and designed meals to meet nutrition requirements of patients
- Maintained and updated all medical records, tracked and distributed medication
Food Service Specialist
United States Army
Fort Eustis, VA
01.2004 - 01.2007
- Shift worker engaged in the preparation of, and the cooking of all types of food ensuring that all food safety standards were adhered to
- Conducted quality and safety inspections, efficient record keeping, auditing and profit and loss management
- Established inventory control, planned and implement menus
- Supervised the preparation, cooking and serving of over 3,500 meals per day
Education
High school or equivalent -
Skills
- Restaurant experience
- Auto service management
- Mentoring
- Upselling
- Time management
- Cooking
- Bartending
- Dealership experience
- Serving
- Service technician experience
- Customer service
- Medical records
- B2B sales
- Automotive service
- Sales
- Auto estimating
- Customer Service
- Waitress
- Vehicle maintenance
- Presentation skills
Military Service
United States Army, E4
Timeline
Sales Representative
Camping World
01.2021 - Current
Television Show Hostess
StaRVA
01.2018 - 05.2019
Server & Bartender
Poe's Pub
01.2014 - 03.2020
Caregiver
Home Instead Senior Care
01.2011 - 01.2014
Food Service Specialist
United States Army
01.2004 - 01.2007