Rose Pease
McCollum Lake,Illinois
Summary
I have worked customer service for the past 15 years, 12 of which was in person, and 3 1/2 via phone. I am quick to learn new systems. I have trained associates in various job rolls. I have helped answer questions when the supervisor was off or working on various projects. I am able to calm and assist customers who are upset or have a difficult situation.
Overview
16
16
years of professional experience
Work History
Customer Service
Qrate (QVC)
Chesapeake , VA
10.2018 - 05.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 120 calls, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating
Customer Service Supervisor
Walmart
Antioch, Lake Zurich, Suffolk, IL
05.2006 - 01.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
High School Diploma -
McHenry West Campus
McHenry, IL05.1985
Skills
- Critical Thinking
- Self Starter
- Procedures Maintenance
- Reading Comprehension
- Training Junior Team Members
- Annual Evaluations
- Customer Satisfaction
I love to read, love to learn and love to travel when I get the chance
I read almost any type of book. I feel you need to keep learning to keep growing. I have traveled to Europe, Jamaica, The Bahamas, and various States
Timeline
Customer Service
Qrate (QVC)
10.2018 - 05.2022
Customer Service Supervisor
Walmart
05.2006 - 01.2019
High School Diploma -
McHenry West Campus
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