Rose Sandoval
Albuquerque
Summary
Proactive leader with a strong background in residential management. Known for effective problem-solving and crisis intervention skills, enhancing resident engagement and safety. Ready to leverage expertise to improve service delivery and operational outcomes.
Overview
18
18
years of professional experience
Work History
Residential Manager
Great Livin
Albuquerque
06.2023 - 08.2025
- Managed daily operations of residential facilities ensuring compliance with regulations.
- Supervised staff to maintain high standards of resident care and service.
- Coordinated resident activities to enhance community engagement and support resident well-being.
- Conducted regular inspections to ensure safety and maintenance of properties.
- Implemented training programs for staff on best practices and policies.
- Developed and monitored budgets to ensure financial health of residential operations.
- Facilitated communication among residents, families, and service providers to address needs and concerns.
Program Manager
Community Options Inc
Albuquerque
10.2022 - 05.2023
- Led program development initiatives aligned with community support goals.
- Oversaw program compliance with requirements, schedules, and budgets to ensure successful delivery.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Collaborated with cross-department teams to create strategies that improved program execution.
House Manager
A Better Way Of Living
Albuquerque
09.2021 - 07.2022
- Oversaw daily operations of residential facilities to maintain optimal functionality.
- Coordinated staff schedules and delegated tasks to enhance service delivery.
- Developed and implemented policies for resident care and support services.
- Trained new staff on protocols and procedures for resident engagement.
- Set standards for cleanliness, hygiene, and orderliness to ensure a safe environment for residents.
Clerk
University of New Mexico Hospital
Albuquerque
04.2017 - 09.2021
- Maintained accurate patient records using electronic health record systems.
- Assisted with scheduling appointments and managing patient flow.
- Handled incoming calls and responded to inquiries with professionalism and care.
- Collaborated with team members to ensure smooth daily operations in the department.
- Organized and filed medical documents, ensuring compliance with hospital policies.
- Facilitated communication between departments to improve service delivery and coordination.
- Answered phones in a courteous manner while providing excellent customer service.
Group Home Manager/Appointment Coordinator
Desert Hills
Albuquerque
11.2012 - 04.2019
- Oversaw daily operations and staff activities in group home, ensuring quality care and support for residents.
- Developed individualized care plans for residents based on their unique needs.
- Conducted regular assessments of resident progress and well-being.
- Collaborated with healthcare providers to meet medical needs of residents, enhancing overall well-being.
- Implemented safety protocols to maintain a secure living environment.
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
- Addressed emergency situations promptly, implementing safety measures to protect residents and maintain a secure environment.
Customer Service Representative
Check N Go
Albuquerque
05.2015 - 10.2017
- Assisted customers with inquiries and account management to resolve issues promptly.
- Processed transactions accurately and efficiently at the point of sale.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on products and services, enhancing overall experience and knowledge.
- Maintained a clean and organized workspace to promote a welcoming environment.
- Collaborated with team members to streamline service delivery and boost customer satisfaction.
- Utilized company software to track customer interactions and service requests.
- Handled cash management tasks including balancing registers at shift end.
- Answered customer inquiries and provided accurate information regarding products and services.
Mental Health Worker
Children’s treatment center
Albuquerque
06.2014 - 05.2015
- Supported children in therapeutic activities to enhance emotional and behavioral development.
- Collaborated with multidisciplinary teams to develop treatment plans.
- Monitored and documented client behavior and progress to inform treatment adjustments.
- Facilitated crisis intervention and conflict resolution strategies to maintain a safe environment.
- Implemented safety protocols to ensure a secure environment for children.
- Adapted therapeutic approaches based on each patient's unique needs and preferences.
Sales Floor Associate
Kohl’s
Albuquerque
04.2010 - 12.2012
- Guided customers in product selection and store navigation to improve shopping experience.
- Arranged merchandise displays to increase product visibility and accessibility.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure a welcoming shopping environment.
- Monitored sales floor for cleanliness and safety compliance.
- Fostered positive interactions with customers and colleagues by maintaining a friendly, professional demeanor.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
Assistant Manager
Money Mart
Albuquerque
07.2007 - 12.2008
- Assisted in daily operations and customer service management, enhancing overall customer experience at Money Mart.
- Coordinated staff schedules, optimizing coverage during peak hours to meet customer demand.
- Trained new employees on company policies and operational procedures.
- Monitored inventory levels and ordered supplies, ensuring operational efficiency and seamless service delivery.
- Implemented promotional strategies to enhance customer engagement and sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained compliance with company standards and local regulations in all procedures.
Education
High School Diploma -
Highland High School
Albuquerque, NM05-2006
Skills
- Resident engagement
- Safety inspections
- Policy implementation
- Crisis intervention
- Staff supervision
- Problem solving
- Customer service
Timeline
Residential Manager
Great Livin
06.2023 - 08.2025
Program Manager
Community Options Inc
10.2022 - 05.2023
House Manager
A Better Way Of Living
09.2021 - 07.2022
Clerk
University of New Mexico Hospital
04.2017 - 09.2021
Customer Service Representative
Check N Go
05.2015 - 10.2017
Mental Health Worker
Children’s treatment center
06.2014 - 05.2015
Group Home Manager/Appointment Coordinator
Desert Hills
11.2012 - 04.2019
Sales Floor Associate
Kohl’s
04.2010 - 12.2012
Assistant Manager
Money Mart
07.2007 - 12.2008
High School Diploma -
Highland High School