Rose Sherwood
Summary
Dynamic professional with a proven track record at Allsup's Convenience Store, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering strong relationships, I bring expertise in conflict resolution and a commitment to maintaining high standards of cleanliness and organization. Adaptable and dependable, I thrive in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Team Member
Dunkin' Donuts
Lamar, CO
08.2025 - Current
- Delivered exceptional customer service, ensuring positive experiences and fostering customer loyalty.
- Operated equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Trained new staff on operational procedures and company policies, promoting a cohesive work environment.
- Maintained cleanliness and organization of workstations, contributing to a safe and welcoming atmosphere.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Housekeeper
Holiday Inn Express Hotel
Lamar, CO
07.2022 - 03.2023
- Cleaned and disinfected guest rooms, ensuring high standards of hygiene and cleanliness.
- Organized and restocked cleaning supplies to maintain efficient workflow.
- Conducted regular inventory checks of cleaning materials, minimizing shortages and waste.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Owner
Rose Sherwood Cleaning
Wickett TX
03.2014 - 01.2016
- Oversaw daily operations ensuring high-quality cleaning services and client satisfaction.
- Developed and implemented efficient cleaning processes to optimize workflow and reduce turnaround time.
- Trained and mentored staff on best practices for residential and commercial cleaning standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for all service needs.
- Established strong client relationships through effective communication and personalized service offerings.
- Conducted regular quality checks to maintain service excellence and address client feedback proactively.
- Researched and adopted eco-friendly products, enhancing service appeal while reducing environmental impact.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Allsups Convenience Store
Wickett Tx
01.2013 - 04.2014
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented promotional strategies to enhance product visibility and increase sales.
- Resolved customer issues swiftly, maintaining high satisfaction and loyalty rates.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Collaborated with vendors to negotiate pricing and ensure timely delivery of products.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Sales Associate
Alco
Truth Or Consequences, NM
01.2004 - 02.2006
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new sales associates on product knowledge and effective sales techniques.
- Coordinated promotional events, driving increased foot traffic and sales opportunities.
- Developed strong relationships with customers, fostering repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
GED -
Bryan Tx
Bryan, TX03-2010
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Flexible schedule
- Leadership qualities
- Organizing work stations
- Product knowledge
- Training and mentoring
- Relationship building
- Team building
- Facility cleaning
- Conflict resolution
- Willingness to learn
- Adaptability and flexibility
- Verbal and written communication
- Dependability and reliability
- Multitasking
- Teamwork
- Problem-solving abilities
Timeline
Team Member
Dunkin' Donuts
08.2025 - Current
Housekeeper
Holiday Inn Express Hotel
07.2022 - 03.2023
Owner
Rose Sherwood Cleaning
03.2014 - 01.2016
Manager
Allsups Convenience Store
01.2013 - 04.2014
Sales Associate
Alco
01.2004 - 02.2006
GED -
Bryan Tx