Results-driven professional leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent.
Overview
15
15
years of professional experience
Work History
Operations Manager
Payless Commercial Cleaning, LLC
Cleveland, Ohio
05.2024 - Current
Manage all company operations.
Manage and mentor a team of 22 employees, including 2 managers.
Ensure seamless integration of new workforce within organizational culture and ethos.
Facilitate increased employee engagement and retention by providing ongoing support.
Develop personalized strategies to support and guide employees in achieving their professional goals.
Analyze data from daily reports to identify trends in production performance metrics.
Finance Manager and Customer Relations
Ground Pro, LLC
Akron, OH
08.2020 - Current
Responsible for all financial decisions and operations of the company
Create development plans for ambitious employees in partnership with management
Collaborate with ownership to identify company leaders and determine the tools required for enhancing their skills and performance.
Efficiently manage interviews for potential employees, identifying top talent
Finance Manager
Exclusive Auto Detail
Akron, Ohio
03.2020 - Current
Collaborate with on-site supervisors to detect possible employment prospects.
Manage daily, weekly, and monthly reporting for 13 locations.
Manage client invoice and payment correspondences
Volunteer
Apostolic Church of Barberton
Barberton, Ohio
09.2009 - Current
Designed and execute the program for mock interviews and assisted in creating effective resumes as a Co-Director of Career Enhancement Committee.
Organize and instruct a team of 100 volunteers as a Music Leader
Develop leadership program for young individuals keen on joining worship group
Collaborate with students to design individualized growth plans, pinpointed key areas of development, and defined clear objectives for assessing plan effectiveness
Tailored program to optimize student experience
Branch Manager, Vice President
JPMorgan Chase & Co.
Akron, Ohio
03.2013 - 03.2020
Recruited, mentored, and developed over 50 top employees across 3 locations in Northeast Ohio.
Oversaw development plans for employees in different functions such as branch manager, financial advisors, and lead tellers
Worked alongside upper management to spot possible talents for forthcoming employment prospects
Collaborated with leadership to develop customized development plans for individuals. Hosted regular progress update meetings.
Co-Chaired NextGen NE Ohio, guiding and supporting employees towards career advancement opportunities
Guided employees through career development process, helping them create personalized next step plans.
Education
B.A. - Business Administration, minor in Accounting
Malone University
Canton, Ohio
Skills
Performance monitoring
Staff Training
Team Leadership
Strategic Partnerships
Performance Evaluations
Business and Operations Management
Sales background
References
References available upon request.
Timeline
Operations Manager
Payless Commercial Cleaning, LLC
05.2024 - Current
Finance Manager and Customer Relations
Ground Pro, LLC
08.2020 - Current
Finance Manager
Exclusive Auto Detail
03.2020 - Current
Branch Manager, Vice President
JPMorgan Chase & Co.
03.2013 - 03.2020
Volunteer
Apostolic Church of Barberton
09.2009 - Current
B.A. - Business Administration, minor in Accounting
Malone University
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