Summary
Overview
Work History
Education
Timeline
Generic

Rose Simons

Customer Service
Rapid City,SD

Summary

*I have worked numerous call center jobs in last 14 years and would like to work a job where customer service is a priority. I have received numerous awards and certificates for these.

*Retired RN after 23

years in health care field as CNA or RN

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Member Engagement Coordinater

Signify Health
Rapid City, SD
08.2020 - 06.2022

*Engaged with members for numerous insurance companies and set up virtual and home visits with providers in area for annual health exams.

*accepted inbound and outbound calls

  • Managed member relationships by resolving problems.

Customer Service Representative

Camper Reservation Center
Rapid City, SD
02.2016 - 07.2020

*Booked and cancelled reservations for numerous KOA Campgrounds

*Answer requests and questions regarding various facilities.

*Booked for The Lodge at KOA in Hill City

Back End Collector

Ditech Financial
Rapid City, SD
03.2014 - 10.2015
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Initiated repossession process or service disconnection upon failure of other collection methods.

Education

Associate of Science - Nursing

University of South Dakota
Rapid City, SD
01.1995 - 05.1997

Timeline

Member Engagement Coordinater

Signify Health
08.2020 - 06.2022

Customer Service Representative

Camper Reservation Center
02.2016 - 07.2020

Back End Collector

Ditech Financial
03.2014 - 10.2015

Associate of Science - Nursing

University of South Dakota
01.1995 - 05.1997
Rose SimonsCustomer Service