ROSE SOLEM
Duluth,MN
Summary
Compassionate childcare provider adept at creating nurturing learning environments that promote child development and engagement. Demonstrates a strong track record of achieving educational goals through innovative teaching methods and effective communication. Core competencies include empathy, patience, and relationship-building, essential for fostering student growth. Committed to continuous professional development in early childhood education.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Five Below
Duluth, MN
07.2024 - Current
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
Counselor
Northwoods Children Services
Duluth, MN
12.2023 - 07.2024
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Encouraged positive behavior modification through reinforcement techniques.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Provided guidance on appropriate coping skills for managing stressors.
- Educated on various topics related to mental health and well-being.
- Assisted youth with practicing coping skills to achieve completion of treatment goals.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Preschool Lead Teacher
Bubbling Brook Childcare
Duluth , MN
06.2023 - 11.2023
- Promoted good behaviors by using positive reinforcement methods with children.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Administered and documented results of student assessments.
- Adapted instructional techniques according to student learning styles and progress.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
- Developed professional relationships with parents, teachers, directors and therapists.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged teaching staff to continually improve strategies and maximize student learning.
Insurance Producer
Farmers Insurance Agency
Duluth, MN
11.2022 - 06.2023
- Wrote policies, finalized documents and filed paperwork.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Offered information about policy and coverage details.
- Operated in fast-paced and driven sales environment.
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Paraprofessional
Isd 709
Duluth, MN
11.2022 - 04.2023
- Offered students personalized educational, behavioral and emotional support.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted children at stations during small-group learning periods.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Organized student performance and enrichment activities to facilitate learning.
Bartener/Server Shift Leader
T Bonz Bar
Duluth, MN
05.2022 - 10.2022
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Worked with management to coordinate special functions and events.
- Calculated charges, issued table checks and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Travel Registered Nurse
Host Healthcare, Marshfield Medical Center
Marshfield, WI
08.2020 - 04.2022
- Provided medical care to multiple patient populations throughout Marshfield
- Medical Center as a float pool position travel nurse
- Areas of care; Cardiology, Medical ICU, Palliative Care, Oncology, Medical
- Surgical, Orthopedics, Neuro/Trauma, COVID unit
- Learned and developed unique skills, specialties and practices based on site and patient needs.
- Utilized strong assessment skills to determine necessary patient care.
- Furnished emotional, psychological and spiritual support to patients and families to establish compassionate environment.
Travel Registered Nurse
One Staff Specialty Solutions
Milwaukee, WI
04.2020 - 07.2020
- Provide direct nursing care for a post critically ill population with continued complex medical care requirements
- Administration of PO/IV/G/J medication, management of G/J Tube, urinary catheter, colostomy, and wound vac equipment
- Adapt quickly to a fast-paced nursing environment
Registered Nurse, NOC Supervisor
Twin Ports Health Services
, WI
01.2019 - 03.2020
- Ability to manage and supervise a nursing unit with average census of 75
- Provided direct supervision of RN, LPN, and 4 CNA staff members
- Ability to make independent decision
- Solid understanding of the general treatment plan and care
- Provided physician ordered wound care
- Provided direct patient care
- Administration of PO/IV/G/J medication, management of G/J Tube, urinary catheter, colostomy, and wound vac equipment
Registered Nurse Director
Diamond Willow Assisted Living
Proctor, MN
01.2018 - 07.2018
- Assisted in managing 56 residents in an advanced assisted living facility setting
- Provided wound care and physician ordered medical treatments
- Communicated with resident’s medical providers and families to update of needs and changes in condition
- Provided supervision and education to non-licensed staff
- Completed required state documentation of resident care
Registered Nurse Case Manager
St. Croix Hospice
Hermantown, MN
09.2017 - 07.2018
- Managed and provided in home patient end of life care
- Provided medication management and education
- Provided education for families and caregivers on non-pharmacological symptom management to support comfort in the dying process
- Participated in interdisciplinary team meetings with chaplain, social worker, and medical director
- Provided emotional support to patients and families.
Registered Nurse
Solvay Hospice House
Duluth, MN
02.2016 - 08.2017
- Provided medical and holistic care to patients of all ages
- Effectively communicated with interdisciplinary team to ensure patients had optimal end of life care
- Planned, supervised, and evaluated care of each patient and their family
Registered Nurse
Essentia Health, Burn Intensive Care Unit
Duluth, MN
07.2015 - 08.2017
- Provided care to critically ill patients
- Managed medication dosing administration, monitored sedation levels, and ventilator support
- Delivered frequent updates to patients and family members to help them arrive at decisions regarding treatments
- Monitored patients' progress and alerted attending provider when sudden changes occurred that called for emergency intervention
- Complex wound care
- Member of Miller Dwan building code team
Registered Nurse
Essentia Health, Miller Dwan Float Pool
Duluth, MN
02.2014 - 07.2015
- Provided medical and mental health care to multiple patient populations throughout
- Miller Dwan Medical Center
- Areas of care; Medical/Surgical, Inpatient Rehabilitation , Burn Medical,
- Child/Adolescent Inpatient Mental Health, and Adult Inpatient Mental Health
Registered Nurse
Interim Vent Care Residence
Duluth, MN
08.2012 - 06.2013
- Provided skilled nursing to ventilated patients on Pulmonetic LTV Ventilator
- Assessed, planned, implemented and evaluated care of complex medical patients
- Administration of PO/IV/G/J medication, management of G/J Tube, urinary catheter, colostomy, and wound vac equipment
- Credentials/Certifications
- American Heart Association Adult/Child Basic Life Support/AED training
- Wisconsin board of Nursing RN license, license number 238086-30
Education
Adult And Pediatric First Aid CPR/AED -
American Red Cross
12-2023
Associate of Arts Degree -
Lake Superior College
Duluth, MN05.2014
Associate of Applied Science - Nursing
Lake Superior College
Duluth, MN12.2011
Bachelor of Science - Nursing
College of Saint Scholastica
Duluth, MN12.2010
Skills
- Social skill building
- Activity planning
- Arts and crafts aptitude
- Effective listening
- Classroom management
- Adept at working with special needs children
- Behavior management
- Play-based learning approaches
- Social skills development
- Conflict resolution techniques
- Storytelling techniques
- Child safety procedures
- Social-emotional learning
- Positive reinforcement
- Toileting and feeding
- Personal hygiene support
- Calm and patient
- Creative lesson planning
Timeline
Customer Experience Manager
Five Below
07.2024 - Current
Counselor
Northwoods Children Services
12.2023 - 07.2024
Preschool Lead Teacher
Bubbling Brook Childcare
06.2023 - 11.2023
Insurance Producer
Farmers Insurance Agency
11.2022 - 06.2023
Paraprofessional
Isd 709
11.2022 - 04.2023
Bartener/Server Shift Leader
T Bonz Bar
05.2022 - 10.2022
Travel Registered Nurse
Host Healthcare, Marshfield Medical Center
08.2020 - 04.2022
Travel Registered Nurse
One Staff Specialty Solutions
04.2020 - 07.2020
Registered Nurse, NOC Supervisor
Twin Ports Health Services
01.2019 - 03.2020
Registered Nurse Director
Diamond Willow Assisted Living
01.2018 - 07.2018
Registered Nurse Case Manager
St. Croix Hospice
09.2017 - 07.2018
Registered Nurse
Solvay Hospice House
02.2016 - 08.2017
Registered Nurse
Essentia Health, Burn Intensive Care Unit
07.2015 - 08.2017
Registered Nurse
Essentia Health, Miller Dwan Float Pool
02.2014 - 07.2015
Registered Nurse
Interim Vent Care Residence
08.2012 - 06.2013
Adult And Pediatric First Aid CPR/AED -
American Red Cross
Associate of Arts Degree -
Lake Superior College
Associate of Applied Science - Nursing
Lake Superior College
Bachelor of Science - Nursing
College of Saint Scholastica
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