Rose Thompson

• Coordinated daily operations and team assignments for employer work priorities.
• Supported managers with scheduling, reporting, and routine administrative tasks.
• Monitored workflow issues and communicated updates across employer departments.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Coached, mentored and trained team members in order to improve their job performance.

Started off part-time

• Provided customer service support to attendees.
• Delivered exemplary customer service, prompting positive interactions.
• Developed customer service procedures, policies and standards for customer service department.
• Greeted customers and provided prompt, friendly customer service.
• Upheld first-rate customer service standards in interactions.

• Greeted glass repair customers at front desk and managed walk-in inquiries.
• Answered multi-line phones and routed calls to technicians and service staff.
• Scheduled auto glass and home glass appointments using office calendars.
• Collected customer information for estimates, invoices, and insurance claim forms.
• Processed payments and balanced daily front desk cash records.
• Coordinated with installers to confirm appointment details and customer readiness.
• Filed service paperwork and maintained organized customer records.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Resolved any customer complaints or issues in a timely fashion following established protocols.

• Led Verizon Wireless store operations and daily team execution.
• Coached associates on wireless products, plans, and customer needs.
• Managed sales floor merchandising and promotional display standards.
• Scheduled staff coverage and balanced labor across store shifts.
• Reviewed inventory, device stock, and accessory replenishment needs.
• Resolved customer concerns with clear service and wireless policy guidance.
• Monitored POS transactions and maintained accurate retail records.
• Trained team members on Verizon Wireless sales processes and compliance.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Managed daily banking activities such as deposits and withdrawals.
• Prepared monthly reports on sales figures, expenses, profits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Ensured compliance with safety regulations and company policies.
• Established customer service standards and monitored staff compliance.
• Maintained accurate records of employee performance reviews.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.