Rose Walton
Milwaukee,WI
Overview
13
13
years of professional experience
Work History
Licensed Cosmetologist/Manicurist and Certified Na
Everything Excellent Hair Salon
05.2010 - 08.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Education
Bachelor Of Administrative Studies - Human Service Management
Cardinal Stritch University
Milwaukee, WIManicurist - Nail Technician
Center Street Nail Academy
Milwaukee, WI09.2023
Barbering And Cosmetology Diploma - Cosmetology Education
M.A.TC
Milwaukee, WI06.1997
Timeline
Licensed Cosmetologist/Manicurist and Certified Na
Everything Excellent Hair Salon
05.2010 - 08.2023
Bachelor Of Administrative Studies - Human Service Management
Cardinal Stritch University
Manicurist - Nail Technician
Center Street Nail Academy
Barbering And Cosmetology Diploma - Cosmetology Education
M.A.TC
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