Rose Williams
10745 Hunter Mountain Ave,NV
Summary
I’m very detailed oriented, performance driven person incredibly comfortable in selling due to being in the sales industry for 5 years. I have over 7 years of customer service experience from different job roles. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Experience sales manager with excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Manager
Las Vegas Athletic Club
Las Vegas, NV
08.2017 - 05.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Store Manager's Assistant
Aldo Shoes
Las Vegas, NV
09.2019 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Cocktail Server
Red Rock Casino Resort & Spa
Las Vegas, NV
02.2023 - 10.2023
- Provided personalized attention to each guest, leading to an enhanced overall experience during their stay.
- Worked closely with the pool and spa teams to create seamless transitions for guests moving between cabana, pool, and spa services.
- Increased repeat business with exceptional customer service, creating lasting relationships with guests.
Cocktail Server
Durango Casino Resort
Las Vegas, NV
02.2024 - 10.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Server
General Admission
Las Vegas, NV
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
L Makeup Institute
Las Vegas, NV08.2022
Ed W Clark High School
Las Vegas, NV05.2018
Skills
- Multitasking
- Works well in fast pace environment
- Leadership
- Sales
- Bilingual (spanish)
- Communication skills
- Special Dietary Requirements
- Accurate Cash Handling
References
•Mario Rodriguez (702) 882-9767
•Williams Miller (702) 830-0030
•Renard Patterson(702)985-8777
•John Yalda (702)371-6873
Timeline
Cocktail Server
Durango Casino Resort
02.2024 - 10.2024
Server
General Admission
10.2023 - Current
Cocktail Server
Red Rock Casino Resort & Spa
02.2023 - 10.2023
Store Manager's Assistant
Aldo Shoes
09.2019 - 06.2021
Sales Manager
Las Vegas Athletic Club
08.2017 - 05.2023
L Makeup Institute
Ed W Clark High School