Rose Young
Las Vegas,NV
Summary
Performance-driven Vice President with 14 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
31
31
years of professional experience
Work History
Vice President of Player Development
Caesars ENT
06.2010 - 05.2024
- Marketed daily to customers by telephone, email, or text to advice of upcoming events and promotions at our 8 Las Vegas Caesars Entertainment properties
- Evaluated guests gaming accounts to issue complimentary items based upon Casino’s guidelines for levels of play
- Established and maintained relationships with Casino Players by promoting events, tournaments, and personalized mailers geared to their interests.
Executive Casino Host
Treasure Island
08.2004 - 06.2010
- Evaluated guest’s credit scores, bank accounts, and ran Casino Central reports to establish Casino Credit Lines
- Evaluated guests gaming accounts to issue complimentary items based upon Casino’s guidelines for levels of play
- Developed strong relationships with customers to establish repeat business
- Constantly communicated property events and amenities available to guests via email, phone, and mail.
Executive Casino Host
Las Vegas Hilton
08.2002 - 08.2004
- Evaluated guests gaming accounts to issue complimentary items based upon Casino’s guidelines for levels of play
- Booked guests and hosted special events, tournaments and went on marketing trips based on customer’s level of play.
Table Casino Host
Stardust Hotel & Casino
09.1995 - 08.2002
- Evaluated table game guests player accounts to issue complimentary items based upon casino’s guidelines for levels of play
- Booked and hosted guests during special events, tournaments and marketing trips based on customer’s level of play.
VIP Representative
Stardust Hotel & Casino
01.1993 - 09.1995
- Checked in/out high end VIP clientele for Table games & Slot department
- Ran reports and rooming list to assign rooms and suites for our VIP guests
- Developed and used multi-tasking skills
- Remained professional even in high pressure situations
- Hosted events such as, Boxing matches, Concerts, NYE parties and Tournaments.
- Collaborated with various departments to coordinate special requests and accommodations for VIP guests.
- Enhanced guest experience by providing personalized service and addressing individual needs.
- Increased customer satisfaction ratings by consistently delivering attentive service that exceeded expectations.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVSkills
- I have 31 years of exceptional customer service experience, in person and telephone
- Able to multi task and remain professional even in high pressure situations
- Have received many acknowledgments for outstanding customer service skills
- Have many customers who still follow me throughout my career
- Relationship Building
- Decision-Making
- Critical Thinking
- Team Leadership
References
- Gerry Green, 400 Meadow Valley Drive, Las Vegas, NV, 89107, (702) 232-0976, gcnjm5@me.com
- Joe Mayo, 8305 Classic Villa Court, Las Vegas, NV, 89145, (702) 518-1544, kingcool@cox.net
- Lesia Dupree, 10289 Green Ember Drive, Las Vegas, NV, 89135, (702) 236-0577, ldupree@caesarspalace.com
Languages
Spanish
Native or Bilingual
Timeline
Vice President of Player Development
Caesars ENT
06.2010 - 05.2024
Executive Casino Host
Treasure Island
08.2004 - 06.2010
Executive Casino Host
Las Vegas Hilton
08.2002 - 08.2004
Table Casino Host
Stardust Hotel & Casino
09.1995 - 08.2002
VIP Representative
Stardust Hotel & Casino
01.1993 - 09.1995
High School Diploma -
Las Vegas High School
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