Rose A Ismond
Melbourne ,FL
Summary
Results-driven remodeler with extensive experience in managing customer interactions and remodeling projects. Committed to enhancing customer satisfaction through attention to detail and effective problem resolution. Detail-oriented remodeler with strong project management and customer service skills. Experienced in enhancing store layouts and ensuring customer satisfaction through effective communication and problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Remodeler
Walmart
Melbourne, FL
10.2025 - 06.2026
- Managed remodeling projects to enhance store layout and customer experience.
- Utilized power tools and equipment for installation and construction tasks.
- Conducted site assessments to identify remodeling needs and opportunities.
- Maintained clean and organized work areas during remodeling activities.
- Assisted management in planning future remodeling initiatives based on store feedback.
- Built custom shelving units utilizing power tools such as saws, drills and sanders.
- Maintained a clean job site by sweeping away debris at the end of each day's work.
- Maintained a safe work environment by adhering to safety regulations at all times.
Amazon Flex Driver
Amazon
Melbourne, FL
04.2025 - 01.2026
- Operated delivery vehicles to transport packages efficiently.
- Followed safety protocols to ensure secure driving practices.
- Navigated routes using GPS technology for timely deliveries.
- Loaded and unloaded packages while maintaining organization in vehicle.
- Adhered strictly to company policies and procedures related to customer service standards.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
Claims Processor
Enterprise Rent-A-Car
Oklahoma City, Oklahoma
08.2022 - 04.2025
- Reviewed and processed claims for vehicle damage and rental incidents.
- Communicated with customers to gather necessary claim information and documentation.
- Evaluated insurance coverage details to determine claim eligibility and processing requirements.
- Coordinated with repair shops and adjusters to facilitate timely claim resolutions.
- Maintained accurate records of claims in the management system for tracking purposes.
- Assisted customers in understanding claims processes and timelines clearly.
- Collaborated with team members to improve efficiency in claims processing workflows.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Provided technical guidance and training to new staff members regarding claim processing procedures.
- Evaluated the validity of assigned claims by verifying that services are medically necessary according to established guidelines.
- Documented decisions on each claim based on research findings and applicable benefit plans.
- Researched discrepancies between submitted documentation and actual records to identify errors or omissions.
- Reviewed history records to determine benefit eligibility for services.
- Reconciled payment discrepancies between provider statements and remittance advice from payers.
Customer Service Representative
H2 Insight
Orlando, FL
05.2019 - 01.2022
- Assisted customers with product selection and service troubleshooting.
- Responded to customer inquiries through phone and email communication.
- Documented customer interactions in the CRM system for tracking purposes.
- Maintained knowledge of industry trends to enhance customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
Customer Service Manager
SITEL Worldwide
Nashville, Tennessee
09.2014 - 05.2018
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs for new employees on customer interaction protocols.
- Analyzed customer feedback to identify service improvement opportunities.
- Resolved complex customer issues while maintaining a positive service environment.
- Implemented call monitoring processes to enhance team performance assessments.
- Collaborated with cross-functional teams to improve overall service standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Accounting And Finance
Keiser University
Fort Lauderdale, FL06-2026
Skills
- Blueprint reading
- Construction estimating
- Financial analysis
- Project management
- Microsoft Excel
- Tool maintenance
- Time management
- Team collaboration
- Problem resolution
- Problem-solving aptitude
- Excellent communication
- Self motivation
- Customer service
- Structural knowledge
Timeline
Remodeler
Walmart
10.2025 - 06.2026
Amazon Flex Driver
Amazon
04.2025 - 01.2026
Claims Processor
Enterprise Rent-A-Car
08.2022 - 04.2025
Customer Service Representative
H2 Insight
05.2019 - 01.2022
Customer Service Manager
SITEL Worldwide
09.2014 - 05.2018
Accounting And Finance
Keiser University