Rose Ann Castillo
Manville,New Jersey
Summary
Dynamic Shift Leader with a proven track record at QuickChek, excelling in customer service and team leadership. Skilled in cash handling and inventory management, I foster a positive work environment while enhancing operational efficiency. Committed to achieving high customer satisfaction through effective problem-solving and strong communication skills.
Overview
11
11
years of professional experience
Work History
Shift Leader
QuickChek
Bridgewater, NJ
05.2019 - Current
- Oversaw daily operations to ensure adherence to company policies and safety standards.
- Facilitated training and mentorship for team members on customer service best practices.
- Oversaw inventory management to enhance product availability and reduce waste.
- Addressed customer inquiries and complaints to strengthen store reputation.
- Oversaw cash handling procedures to ensure precision in financial transactions.
- Ensured maintenance of a clean and safe work environment while enforcing adherence to safety guidelines and protocols.
- Elevated customer satisfaction by delivering prompt and courteous service while addressing concerns immediately.
- Implemented and upheld company policies and regulations among employees.
- Oversaw inventory management and procurement of supplies to ensure optimal stock levels.
- Cultivated strong communication skills among staff by fostering open dialogue during shift meetings and one-on-one discussions.
- Facilitated training and mentorship for team members on best practices in food preparation.
- Designed and executed training programs to enhance staff performance and minimize errors.
- Implemented portion control and inventory management practices to minimize food waste.
Customer Service Representative
Wawa
Hillsborough, NJ
01.2015 - 2018
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed cash register operations, ensuring accurate transaction processing during peak hours.
- Ensured cleanliness and organization of store environment while adhering to safety standards.
- Oversaw inventory management by restocking shelves and monitoring product availability.
- Facilitated collaboration among team members to optimize workflow efficiency.
- Facilitated training sessions for new staff on company policies and operational procedures.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer inquiries regarding products, services, and company information.
Education
M.D. - Medical Assistant
American Institute
Somerset, NJHigh School Diploma -
Manville High School
Manville, NJ06.2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Goal setting and tracking
- POS system operation
- Safety processes and procedures
- Verbal and written communication
- OSHA regulations compliance
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Customer service
- Active listening
- Analytical thinking
- Time management
- Task prioritization
- Problem-solving abilities
- Food safety
- Food preparation
Languages
English
Professional Working
Tagalog
Full Professional
English
Elementary
Timeline
Shift Leader
QuickChek
05.2019 - Current
Customer Service Representative
Wawa
01.2015 - 2018
M.D. - Medical Assistant
American Institute
High School Diploma -
Manville High School