Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Rose Ann Dela Cruz

Rose Ann Dela Cruz

Tarlac City,Tarlac

Summary

Accomplished Senior Operations Manager with a proven track record at Foundever, enhancing operational excellence and stakeholder management. Achieved significant improvements in team productivity and customer satisfaction by fostering a culture of accountability and continuous professional development. Skilled in data analysis and strategic planning, successfully boosted employee retention and reduced costs, ensuring a robust bottom line.

Overview

7
7
years of professional experience

Work History

Director of Operations - Apprentice

Foundever
04.2024 - Current
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.

Senior Operations Manager

Foundever
05.2020 - 04.2024
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.

Operations Manager

Foundever
11.2017 - 05.2020
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Bachelor of Arts - Development Studies

University of The Philippines
Manila, PH
05.2006

Skills

  • Operational Excellence
  • Stakeholder Management
  • Data Analysis
  • Change Management
  • Financial Management
  • Strategic Planning
  • Operations Management

Hobbies

I'm a travel enthusiast who takes pleasure in discovering new cultures, indulging in new cuisines, and going on unforgettable adventures. I am also an advocate for animals, I believe in the right of animals to exist without fear of abuse, exploitation or extermination.

Timeline

Director of Operations - Apprentice

Foundever
04.2024 - Current

Senior Operations Manager

Foundever
05.2020 - 04.2024

Operations Manager

Foundever
11.2017 - 05.2020

Bachelor of Arts - Development Studies

University of The Philippines
Rose Ann Dela Cruz