Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSEANN ESCOBEDO

Portland,TX

Summary

Dynamic professional with a proven track record, excelling in customer service and conflict resolution.

Skilled in data entry and active listening, Known for maintaining confidentiality and professionalism.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Interviewer

Recon MR
09.2024 - Current
  • Adhered to strict confidentiality protocols, ensuring the protection of sensitive participant information throughout the research process.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Maintained patience and professionalism despite negative customer interactions.
  • Developed strong rapport with candidates, fostering open communication and trust during interviews.

Customer Service Representative / Lead Dispatcher

Royal Plumbing
01.2014 - 01.2024
  • Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
  • Self-motivated and team-oriented with a strong work ethic.

Education

High School Diploma -

Gregory-Portland High School
Portland, TX
06-1994

Skills

  • Data entry
  • Assertiveness
  • Teamwork
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Adaptability and flexibility
  • Documentation and recordkeeping
  • Task prioritization
  • Discretion and confidentiality
  • Self motivation
  • Professionalism

Timeline

Interviewer

Recon MR
09.2024 - Current

Customer Service Representative / Lead Dispatcher

Royal Plumbing
01.2014 - 01.2024

High School Diploma -

Gregory-Portland High School

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