Roseann Francoeur
Auburn,ME
Summary
Patient service and behavioral health professional with experience supporting medication access, appointment scheduling, and provider communication. Brings strong documentation skills, phone support, and a steady approach to helping patients navigate medical and mental health services.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Patient Service Representative
Central Maine Medical Center
Lewiston, ME
09.2022 - Current
- Guided patients in navigating healthcare services for timely medication access
- Facilitated communication of patients' medical needs to healthcare providers
- Coordinated patient requests for lab, x-ray, and MRI appointments
- Schedule future appointments
- Handled customer inquiries over phone
Executive Assistant
Blue Willow Counseling
01.2021 - 09.2022
- Scheduled appointments to optimize client engagement
- Facilitated insurance eligibility checks, improving patient registration process
- Responded to phone inquiries, enhancing customer satisfaction
- Assist with collecting urinalysis
Inpatient Pharmacy Technician/ Intravenous Technician
Comprehensive Pharmacy Services
Lewiston, ME
04.2018 - 01.2021
- -IV Tech for inpatient
- -Processed medication order requests to facilitate accurate and efficient medication distribution
- -Prepared medication carts for efficient distribution to patients
- -Organized prepackaged medication for efficient access
- -Coordinated phone communications to ensure timely response and support for pharmacy operations
Crisis Intervention Counselor
Sweetser
Lewiston, ME
04.2018 - 02.2020
- Facilitated access to medical and mental health services during crises, ensuring timely care
- Coordinated with community resources to connect individuals with essential support services
- Assisted individuals in locating stable housing options to enhance their living conditions
- Provided assistance in calling and making appointments
Case Manager
Tri-County Mental Health Services, Inc.
Lewiston, ME
07.2017 - 04.2018
- Guided clients in developing coping skills, improving resilience during crises
- Collaborated with clients to implement treatment plans and achieve personal goals
- Supported clients in resuming their medication regimen for better health
- Facilitated access to essential resources, enhancing support for clients in crisis
Case Manager
Tri-County Mental Health Services, Inc.
Lewiston, ME
01.2015 - 07.2017
- Facilitated client engagement in treatment plans to align services with their goals
- Assisted clients in self-advocacy to enhance their engagement and outcomes
- Helped clients navigate resources to access necessary support services
- Providing assistance in medical and mental health resources
CRS Worker
Tri-County Mental Health Services, Inc.
Lewiston, ME
04.2014 - 07.2015
- Assisted clients in accessing medical and mental health services
- Facilitated access for clients to community resources
- Aided clients in transportation to essential resources
- Supported clients in scheduling and coordinating appointments
- Provided assistance and support in cleaning clients' homes
Residential Service Worker
Tri-County Mental Health Services
Lisbon, ME
01.2010 - 04.2014
- Delivered daily medications to clients, supporting their health management and wellness.
- Planned and cooked meals with clients, enhancing nutritional habits and independence
- Assist clients in learning cleaning and cooking skills
- Assisted clients with cleaning units, promoting hygiene and comfort
- Monitor clients whereabouts for safety concerns
- Linked clients to community resources, facilitating access to essential services
Education
Associate Degree - Office Administration Assistant Katherine
Gibbs School
Montclair, NJ05-2004
Skills
- Mental Health (10 years)
- Case Management (3 years)
- Microsoft Office (10 years)
- Documentation (10 years)
- Crisis Intervention (4 years)
- Mental Health Counseling (10 years)
- Pharmacy Technician Experience (2 years)
- Crisis Management (2 years)
- Social Work
- Compounding Medications (2 years)
- Epic charting
- Patient registration
- Appointment scheduling
- Phone triage
- Customer communication
- Customer service
Personal Information
Title: Administrative Assistant or Patient Service Representative
Certification
Sterile compounding, Pharmacy Technician Certification
Additional Information
- Answer phone calls in a professional manner
- Assist and support clients in appointments
- Advocating for clients
Timeline
Patient Service Representative
Central Maine Medical Center
09.2022 - Current
Executive Assistant
Blue Willow Counseling
01.2021 - 09.2022
Inpatient Pharmacy Technician/ Intravenous Technician
Comprehensive Pharmacy Services
04.2018 - 01.2021
Crisis Intervention Counselor
Sweetser
04.2018 - 02.2020
Case Manager
Tri-County Mental Health Services, Inc.
07.2017 - 04.2018
Case Manager
Tri-County Mental Health Services, Inc.
01.2015 - 07.2017
CRS Worker
Tri-County Mental Health Services, Inc.
04.2014 - 07.2015
Residential Service Worker
Tri-County Mental Health Services
01.2010 - 04.2014
Associate Degree - Office Administration Assistant Katherine
Gibbs School