Mariah Bell
Cypress,Texas
Summary
Dedicated healthcare professional with a solid track record in patient care and therapeutic support. Skilled in problem, strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specimen Processor
LabCorp
Houston, TX
12.2025 - Current
- Processed biological specimens efficiently to ensure timely delivery for testing.
- Maintained accurate records of specimen collection and processing activities.
- Operated laboratory equipment and performed routine maintenance to uphold quality standards.
- Collaborated with team members to streamline workflow and improve processing times.
Sales and Technical Support Representative
Asurion
Houston, TX
05.2023 - 01.2026
- Resolved technical issues for customers, enhancing user experience and satisfaction.
- Provided training to new team members on support protocols and systems.
- Analyzed customer feedback to identify trends and improve service delivery.
- Collaborated with cross-functional teams to streamline troubleshooting processes.
- Managed escalated support cases, ensuring timely resolution and customer retention.
- Developed knowledge base articles to facilitate self-service options for users.
- Led initiatives to enhance team efficiency through improved communication strategies.
- Mentored junior representatives, fostering skill development and performance improvement.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Billing Specialist
Concentrix
Remote
02.2022 - 04.2023
- Processed billing inquiries and resolved discrepancies to ensure accurate account management.
- Managed billing cycles, coordinating timely invoicing and payment collection for diverse client accounts.
- Implemented automated billing solutions, enhancing efficiency in invoice generation and tracking processes.
- Developed detailed reports analyzing billing data trends, contributing to strategic decision-making initiatives.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Admissions Clerk
Bayou Haven Hospital
Baytown, TX
02.2020 - 01.2021
- Processed patient admissions and maintained accurate records in electronic health systems.
- Assisted with scheduling appointments and managing patient inquiries effectively.
- Coordinated with medical staff to ensure proper documentation for new patients.
- Organized and maintained confidential patient files adhering to privacy regulations.
- Streamlined data entry processes to enhance efficiency in admissions workflow.
- Trained new clerks on hospital protocols and software systems for admissions processing.
- Collaborated with interdisciplinary teams to improve patient intake procedures.
- Managed communication between departments to facilitate timely care delivery for patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Collaborated with other departments to ensure seamless coordination of student onboarding processes, enhancing overall student experience.
- Enhanced office efficiency by implementing new filing systems for quicker access to important documents related to admissions activities.
- Assisted in achieving higher enrollment numbers by providing exceptional customer service to prospective students and their families.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
- Utilized internal databases to track prospective student progress, resulting in a better understanding of their needs and interests.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
Mental Health Technician
LoneStar Behavioral Hospital
Cypress, TX
02.2017 - 05.2020
- Monitored patient behavior and provided support during therapeutic activities.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Administered medications according to prescribed guidelines and protocols.
- Conducted safety checks to ensure a secure environment for patients.
- Trained new staff on procedures and adherence to safety regulations.
- Facilitated group therapy sessions, encouraging patient participation and engagement.
- Documented patient progress and reported concerns to healthcare professionals.
- Implemented strategies to de-escalate challenging situations effectively.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
Mental Health Technician (MHT)
Beacon Behavioral Health
Bunkie, LA
09.2016 - 03.2017
- Monitored patient behaviors, ensuring safety and adherence to treatment plans.
- Assisted in daily living activities, promoting independence and recovery progress.
- Documented patient interactions accurately, maintaining compliance with healthcare protocols.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
Lead Mental Health Technician
Crossroads Regional Hospital
Alexandria, LA
09.2013 - 02.2017
- Processed specimens efficiently, ensuring adherence to safety protocols and laboratory standards.
- Operated laboratory equipment for specimen preparation and analysis, maintaining high accuracy.
- Monitored specimen integrity during transportation and storage, reducing potential errors in analysis.
- Trained new employees on proper specimen handling techniques and lab procedures to ensure compliance.
Mental Health Technician (MHT)
Oceans Behavioral Hospital
Alexandria, LA
12.2013 - 02.2017
- Monitored patient behavior and provided support during therapeutic activities.
- Assisted with daily living tasks to promote patient independence and comfort.
- Documented patient progress and observations accurately in electronic health records.
- Collaborated with multidisciplinary teams to develop and implement care plans.
Direct Service Worker
Leading Health Care
Pineville, LA
10.2014 - 01.2017
- Facilitated clients' daily living activities and personal care requirements.
- Oversaw client progress and communicated updates to healthcare team.
- Developed and executed individualized care plans in partnership with interdisciplinary teams.
- Ensured meticulous documentation of client interactions and services rendered.
Certified Nurse Assistant
Tioga Manner Nursing and Rehabilitaiton Center
Tioga, LA
05.2012 - 06.2013
- Maintained active membership in nurse aide registry, ensuring compliance with professional standards.
- Facilitated personal care for patients, including bathing, oral hygiene, grooming, feeding, and elimination tasks.
- Facilitated patient transfers and ambulation to enhance mobility and comfort.
- Facilitated cleansing procedures for enemas, catheterization, and bladder irrigations.
- Supported nursing staff in administering wound care for pressure ulcers, bed sores, and surgical site wounds.
- Assisted with diagnostic procedures and supported technical nursing treatments. Recorded patient information in charts and maintained accurate documentation.
- Implemented proactive monitoring and response protocols to ensure resident safety.
Certified Nurse Assistant
Oaks Care Center and Rehabilitaiton Center
Pineville, LA
05.2011 - 12.2012
- Maintained active membership in nurse aide registry, ensuring compliance with professional standards.
- Facilitated personal care for patients, including bathing, oral hygiene, grooming, feeding, and elimination tasks.
- Facilitated patient transfers and ambulation to enhance mobility and comfort.
- Executed cleansing procedures for enema catheterization and bladder irrigation protocols.
- Administered direct patient care to promote comfort and support psychosocial and spiritual well-being.
- Implemented proactive monitoring and risk management strategies to ensure resident safety.
Education
Certificate - Nursing and Psychology
Southern University A & M College
Baton Rouge, LA05.2012
High School Diploma - undefined
Peabody Magnet High School
Alexandria, LA01.2010
No Degree -
Houston Community College
Houston, TXSkills
- CPR Certified (10 years)
- Mental Health (10 years)
- Microsoft Office (3 years)
- Documentation (10 years)
- Microsoft Excel (3 years)
- Organizational Skills (5 years)
- Receptionist
- Alzheimer's Care (10 years)
- Crisis Intervention (10 years)
- Behavioral Health (10 years)
- Dementia Care (10 years)
- Medication Administration (1 year)
- Communication skills (10 years)
- Customer service (3 years)
- English (10 years)
- Technical troubleshooting
- Product troubleshooting
- Remote support
- Customer service expert
- Active listening
- Complaint resolution
- HIPAA compliance
- Quality control procedures
- Hazardous material handling
- Patient identification
- Quality control
Accomplishments
- Trained and led technical support teams of more than 30 support specialists.
- 2x Platinum Sales Representative of the year award.
- 6x HERO of the month award.
Certification
- CPR/First Aid Present
- CPI Present
- HIPAA February 2017 to May 2020
Languages
English
Full Professional
Additional Information
- Skills
- CPR/First Aid certified
- CPI certified
- Trained in indicators of child abuse
- Dementia and Alzheimer's knowledge Biopsychosocial assessments
- Patient-focused care Knowledge of juvenile justice system
- Trustworthy companion Daily living activities educator
- Companionship and emotional support
- Compassionate
- Efficient and reliable team player
- Committed team player
- Expertise in crisis intervention techniques
Timeline
Specimen Processor
LabCorp
12.2025 - Current
Sales and Technical Support Representative
Asurion
05.2023 - 01.2026
Billing Specialist
Concentrix
02.2022 - 04.2023
Admissions Clerk
Bayou Haven Hospital
02.2020 - 01.2021
Mental Health Technician
LoneStar Behavioral Hospital
02.2017 - 05.2020
Mental Health Technician (MHT)
Beacon Behavioral Health
09.2016 - 03.2017
Direct Service Worker
Leading Health Care
10.2014 - 01.2017
Mental Health Technician (MHT)
Oceans Behavioral Hospital
12.2013 - 02.2017
Lead Mental Health Technician
Crossroads Regional Hospital
09.2013 - 02.2017
Certified Nurse Assistant
Tioga Manner Nursing and Rehabilitaiton Center
05.2012 - 06.2013
Certified Nurse Assistant
Oaks Care Center and Rehabilitaiton Center
05.2011 - 12.2012
High School Diploma - undefined
Peabody Magnet High School
Certificate - Nursing and Psychology
Southern University A & M College
No Degree -
Houston Community College