Roseann Kalb
Glen Head
Summary
Proactive President and Branch Manager with extensive experience in employee management, customer satisfaction, and operational oversight. Skilled in strategic planning, crisis management, and continuous performance improvement. Bringing strong leadership, team-building expertise, and a commitment to optimizing branch performance.
Overview
47
47
years of professional experience
Work History
President
Wheatley Hills Discount Liquor, Inc.
10.1994 - 04.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Branch Manager
Jamaica Savings Bank
10.1977 - 01.2000
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Fine Arts
Long Island University
Greenvale, NYSkills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
Timeline
President
Wheatley Hills Discount Liquor, Inc.
10.1994 - 04.2024
Branch Manager
Jamaica Savings Bank
10.1977 - 01.2000
Fine Arts
Long Island University
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