Roseann Mizrahi
Manalapan,NJ
Summary
Experienced, versatile, and results-oriented professional with a proven track record in account management within the alternative lodging/temporary housing industry. Collaborating closely with insurance companies, adjusters, and clients, consistently delivering excellence in customer service, issue resolution, and client satisfaction. Known for patience, positivity, and persistence, dedicated to providing exceptional support and building strong relationships to drive business success.
Overview
17
17
years of professional experience
Work History
Alternative Lodging Account Manager, Temporary Housing
Alacrity Solutions
01.2024 - Current
- Ensuring excellence in customer service and peace of mind for clients
- Expertly managing pending claims to swiftly place clients into alternative lodging
- Collaborating with hosts, landlords, and adjusters on various platforms
- Handling ALE limits and collecting necessary documentation and funds from clients as needed
- Processing approved bookings into the database with precision
- Thriving under pressure in highly stressful and urgent matters
- Placed over 400 displaced families into safe housing to date
- Received Star award for continuous production, while providing assistance to fellow colleagues who are training or are in need
Real Estate/Temporary Housing Relocation Assistant
01.2018 - 01.2023
- Assisted in lease review and signing
- Corresponded with legal departments, adjusters, and insurance companies
- Inputted data about client communication and developments
- Answered emails and phone calls
- Fact-checked all correspondence and reviewed for spelling or grammatical errors, ensuring company format policies were followed and recommended revisions
- Maintained a calm, positive, and professional work environment during stressful situations
Hairstylist Manager
Headquarters Hair Salon
Staten Island, NY
04.2007 - 03.2020
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Mentored less experienced stylists by sharing industry knowledge, tips, tricks, and best practices to enhance their growth within the company.
- Conducted regular performance evaluations of hairstyling team members, offering constructive feedback and implementing improvement plans when necessary.
Education
Bachelor's Degree - English
St. John's University
Staten Island, NY05.2001
Skills
- Customer service
- Account management
- Oral communication
- Written communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work ethic
- Ability to work under pressure
- Issue response
- Issue resolution
- Housing insurance claims
- Rent abatement
- Lease review
- Lease revision
- Teamwork
- Independence
- Coachable
- Professionalism
- Client Relationship Management
- Relationship Building
- Goal-Oriented
- Account oversight
- Issue Resolution
- Documentation And Reporting
- Customer Needs Assessment
Timeline
Alternative Lodging Account Manager, Temporary Housing
Alacrity Solutions
01.2024 - Current
Real Estate/Temporary Housing Relocation Assistant
01.2018 - 01.2023
Hairstylist Manager
Headquarters Hair Salon
04.2007 - 03.2020
Bachelor's Degree - English
St. John's University