Rose Ann Ruiz
Las Vegas
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Energetic Front of House Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, conflict resolution, and point of sale systems operation. Excel in communication, teamwork, and adaptability, ensuring seamless front-of-house operations and positive guest experiences.
Overview
11
11
years of professional experience
Work History
Housekeeper
Carriage House Hotel
Las Vegas
10.2023 - Current
- Cleaned and sanitized guest rooms to maintain a welcoming environment.
- Managed laundry operations, ensuring timely delivery of fresh linens.
- Organized cleaning supplies and equipment for efficient workflow.
Problem Solver
Amazon LLC
Las Vegas
05.2023 - Current
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with teams to develop innovative solutions for operational challenges.
- Facilitated problem-solving workshops to enhance team effectiveness and communication.
- Resolved customer inquiries efficiently, ensuring a positive shopping experience.
- Engaged with cross-functional teams to address complex operational issues collaboratively.
Customer Service Representative
Time supermarket
Lihue
01.2017 - 01.2020
- Provided exceptional customer support in a fast-paced supermarket environment.
- Assisted customers with product inquiries and service-related issues effectively.
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
Front of House Team Member
McDonald's
Lihue
01.2015 - 01.2020
- Provided excellent customer service during peak hours.
- Handled cash transactions accurately and efficiently.
- Maintained cleanliness and organization in dining area.
- Prepared food items according to company standards.
- Assisted in training new team members on processes.
- Managed drive-thru operations with speed and accuracy.
- Collaborated with team to ensure smooth service flow.
- Maintained a professional attitude while working under pressure during peak hours.
Education
Some College (No Degree) - Associate in Office Management
University of Northern Philippines
Vigan citySkills
- Room sanitation
- Laundry management
- Cleaning inventory organization
- Customer feedback analysis
- Operational problem solving
- Customer relationship management
- Cash handling accuracy
- Team communication
- Attention to detail
- Positive attitude under pressure
- Health and safety compliance
- FLUENT IN [LANGUAGE]
- Bloodborne pathogens
- Inventory control
- Customer service-focused
- Customer-oriented
- Customer service
Languages
English
Professional
Timeline
Housekeeper
Carriage House Hotel
10.2023 - Current
Problem Solver
Amazon LLC
05.2023 - Current
Customer Service Representative
Time supermarket
01.2017 - 01.2020
Front of House Team Member
McDonald's
01.2015 - 01.2020
Some College (No Degree) - Associate in Office Management
University of Northern Philippines