Roseanna Cleary
Hamilton
Summary
Detail-oriented Insurance Specialist known for strong problem-solving skills and effective customer engagement. Proven ability to resolve escalated inquiries and assist internal teams effectively, ensuring timely resolution of customer concerns.
Overview
20
20
years of professional experience
Work History
Insurance Specialist
NJM Insurance Group
06.2019 - Current
- Successfully underwrote automobile, homeowners, and umbrella policies and applications.
- Handled escalated customer inquiries by using discretionary decision making skills and taking over interactions when needed.
- Provided underwriting assistance to internal customers, including consistently aiding in inquiries from other team members.
Customer Service Representative
NJM Insurance Group
10.2015 - 06.2019
- Resolved customer inquiries successfully, focusing on binding new policies and retaining existing customers.
- Completed transactions and calls efficiently and independently.
- Consistently received high phone quality scores and complimentary customer feedback.
Customer Service Lead
Express Clothing
06.2014 - 10.2015
- Supervised a team of up to 50 associates across multiple shifts.
- Accelerated sales growth in a high-volume retail environment.
- Onboarded and mentored new associates to enhance team performance.
Stylist Sales Associate
Express Clothing
10.2011 - 06.2014
- Delivered personalized styling advice to enhance customer shopping experiences.
- Trained new associates on sales techniques and customer service best practices.
- Provided additional assistance in managing associates on the sales floor.
Customer Service Associate
CVS Pharmacy
06.2006 - 07.2007
- Managed cash register operations, focusing on accurate transactions and balanced registers.
- Assisted in daily inventory, restocking shelves, and maintaining product displays.
- Addressed general customer service inquiries.
Education
Bachelor of Arts - English Language And Literature
University of Scranton
Scranton, PA05.2011
Skills
- Strong written communication
- Regulatory compliance focus
- Specialized knowledge in underwriting processes
- Customer engagement
- Timely resolution of customer concerns
- Understanding of policies and procedures
Timeline
Insurance Specialist
NJM Insurance Group
06.2019 - Current
Customer Service Representative
NJM Insurance Group
10.2015 - 06.2019
Customer Service Lead
Express Clothing
06.2014 - 10.2015
Stylist Sales Associate
Express Clothing
10.2011 - 06.2014
Customer Service Associate
CVS Pharmacy
06.2006 - 07.2007
Bachelor of Arts - English Language And Literature
University of Scranton