Roseanna Serrano
Carlsbad
Summary
Professional with experience in medication administration and patient support, proficient in managing patient documentation and ensuring compliance with HIPAA regulations. Demonstrated ability to monitor lab results for accuracy, promptly alerting physicians to any abnormalities detected. Skilled in inventory management, maintaining adequate stock levels of medical supplies while processing patient payments accurately. Strong customer service orientation, providing assistance to patients in navigating healthcare services and addressing their inquiries effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Artesia General Hospital
Carlsbad
08.2018 - Current
- Send medications refills
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Certified Medical Assistant
Kymera
Carlsbad
08.2014 - 08.2018
- Processed payments from patients accurately using cash registers or computerized systems.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Certified Nursing Assistant
Vista care hospice
Carlsbad
06.2002 - 04.2012
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Dexter High
Dexter, NM05-1999
Skills
- Medication administration
- Patient documentation
- Lab result monitoring
- Inventory management
- Customer service
- HIPAA compliance
Languages
Spanish
Native/ Bilingual
Certification
Certified medical assistant
References
References available upon request.
Timeline
Certified Medical Assistant
Artesia General Hospital
08.2018 - Current
Certified Medical Assistant
Kymera
08.2014 - 08.2018
Certified Nursing Assistant
Vista care hospice
06.2002 - 04.2012
High School Diploma -
Dexter High