ROSEANNA ZELLER
Lutz
Summary
Licensed Property & Casualty Insurance Agent with expertise in customer service and policy management. Maintained high customer retention rates through proactive follow-up and clear communication of coverage options. Background includes delivering exceptional guest experiences in high-volume environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Licensed Insurance Agent
Covenant Insurance Group
York
10.2025 - Current
- Delivered comprehensive support for clients' home, auto, and umbrella insurance needs, enhancing overall client satisfaction.
- Issue new policies while completing front line underwriting.
- Generate quotes, process policy changes, renewals, and endorsements accurately.
- Maintained high customer retention rates.
- Minimized policy cancellations through proactive follow-up, contributing to improved client retention.
- Contributed to re-underwriting of 200+ home policies, ensuring compliance and accuracy in coverage.
Retail Manager
Boot Barn
York
02.2025 - 09.2025
- Coordinated daily with sales partners to enhance store operations and meet sales targets.
- Trained and coached staff on customer service techniques and product knowledge.
Kilimanjaro Safaris Cast Member
Walt Disney World
Orlando
02.2022 - 02.2025
- Led immersive safari experiences, ensuring guest safety and wildlife conservation.
- Enhanced visitor engagement, resulting in consistently positive feedback.
Travel Agent Specializing in Walt Disney World
Share the Magic Travel
Remote
05.2021 - 05.2023
- Developed customized Disney itineraries, enhancing client experiences and fostering memorable vacations.
- Coordinated travel itineraries for clients, ensuring seamless travel experiences.
- Managed booking processes using industry-specific software and tools.
Rides Team Leader/Operator
Hersheypark
Hershey
05.2019 - 08.2021
- Led ride operations team, ensuring adherence to safety protocols and optimizing scheduling for improved guest experience.
- Trained staff on complex ride systems, fostering operational excellence and enhancing team capabilities.
- Maintained equipment and resolved issues swiftly, contributing to improved visitor satisfaction.
Education
University of Central Florida
Orlando, FLSkills
- Policy underwriting
- Policy issuance
- Quote generation
- Policy management
- Customer retention
- Client relationship management
- Attention to detail
- Effective communication
- Time management
Certification
- Property & Casualty Insurance License, Pennsylvania, #1276029, 09/25/2025 - 11/30/2027
- Property & Casualty Insurance License, Maryland, #3003962408
Timeline
Licensed Insurance Agent
Covenant Insurance Group
10.2025 - Current
Retail Manager
Boot Barn
02.2025 - 09.2025
Kilimanjaro Safaris Cast Member
Walt Disney World
02.2022 - 02.2025
Travel Agent Specializing in Walt Disney World
Share the Magic Travel
05.2021 - 05.2023
Rides Team Leader/Operator
Hersheypark
05.2019 - 08.2021
University of Central Florida