TyQuashia Davis
Tallahassee,FL
Summary
Results-driven Licensed Insurance Agent with expertise in navigating complex insurance policies and risk management strategies. Leverages strong negotiation skills to secure optimal coverage while fostering lasting client relationships. Enhances customer satisfaction through effective communication and strategic sales initiatives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Licensed Insurance Agent
Salylytics
Tallahassee, FI
05.2024 - Current
- Achieved measurable sales growth by effectively presenting offers and overcoming objections.
- Drove sales growth through strategic customer engagement, effectively overcoming objections and customizing presentations to maximize conversions.
- Utilized in-depth product knowledge to guide customer decision-making and increase sales conversions.
- Processed sales calls, ensuring compliance with policies and enhancing customer experience.
- Resolved member inquiries efficiently, contributing to high customer satisfaction ratings.
- Held state license certification, ensuring adherence to legal requirements.
Licensed Health Insurance Agent
Guidewell
09.2021 - 04.2024
- Managed inbound and outbound customer calls to ensure client needs were met
- Presented tailored health insurance options to clients, enhancing their understanding of coverage
- Generated leads and referrals
- Managed inbound and outbound customer calls
- Generated leads and referrals, contributing to overall sales growth
- Spearheaded a team project that increased productivity by 20% through strategic workflow adjustments.
- Worked remotely to support team objectives
Licensed Health Insurance Agent
Bloom Insurance Agency
10.2020 - 11.2021
- Guided customers to make informed decisions on Medicare plans
- Customized sales experience by providing tailored solutions
- Enhanced sales experience by offering tailored solutions
- Consistently updated knowledge base to provide accurate information
- Maintained high accuracy in customer data management across multiple systems.
- Ensured accuracy in customer data management across multiple systems.
- Worked remotely from home
Crime Intelligence Technician
State of Florida (Department of Children & Families)
Tallahassee, Florida
12.2018 - 03.2021
- Analyzed criminal history checks for various placements to ensure informed decision-making
- Synthesized criminal data to enhance placement security strategies.
- Developed comprehensive reports to identify potential security risks and inform placement strategies
- Managed multiple projects, adhering to strict deadlines and requirements
- Expedited project delivery, ensuring all deadlines met with precision.
- Facilitated team understanding of complex risk reports, enhancing decision-making processes.
Customer Service Rep/ Trainer
Conduent
Tallahassee
09.2017 - 06.2020
- Managed customer inquiries with professionalism and courtesy
- Streamlined call management by efficiently switching between Medicare and Marketplace inquiries.
- Efficiently switched between Medicare and Marketplace calls
- Demonstrated eagerness to learn new skills in a fast-paced environment.
- Enhanced call-handling process by seamlessly transitioning between different service lines.
- Upheld high privacy standards, ensuring all customer data protection protocols were followed.
- Mentored new hires, improving team capability and ensuring consistent service quality.
Education
High School Diploma -
Success Academy
Tallahassee, FloridaSkills
- Insurance Sales
- Policy Underwriting
- Claims Processing
- Insurance Compliance
- Sales Strategy
- Client Relationship Management
- Healthcare Plans
- CRM Software
- Microsoft Office applications
- Sales Training
- Industry Knowledge
- Customer Service and Assistance
Certification
Licensed Health Insurance Agent with over 7 years of experience in customer service and client relationship management, adept at navigating complex regulatory environments. Proficient in Microsoft Office Suite, enhancing operational efficiency and accuracy in data management. Committed to leveraging analytical skills and a meticulous approach to drive client satisfaction and organizational goals.
Courses
- Aug 2020 - May 2021
- Lively Technical Institute
Timeline
Licensed Insurance Agent
Salylytics
05.2024 - Current
Licensed Health Insurance Agent
Guidewell
09.2021 - 04.2024
Licensed Health Insurance Agent
Bloom Insurance Agency
10.2020 - 11.2021
Crime Intelligence Technician
State of Florida (Department of Children & Families)
12.2018 - 03.2021
Customer Service Rep/ Trainer
Conduent
09.2017 - 06.2020
High School Diploma -
Success Academy