Shaquinna Powell
Lubbock,TX
Summary
Licensed Property & Casualty insurance professional with extensive experience in policy interpretation, risk assessment, and client communication. Skilled in auto coverage analysis, claims investigation support, liability evaluation, and regulatory compliance. Strong background in reviewing policy provisions, identifying coverage applicability, documenting findings, and delivering clear explanations to insureds. Detail-oriented with the ability to manage high-volume caseloads while maintaining accuracy and customer satisfaction.
CORE COMPETENCIES
- Auto Claims Investigation
- Liability Determination
- Coverage Analysis (Auto Policies)
- Policy Interpretation
- Claims Documentation & Reporting
- Risk Assessment
- Regulatory Compliance (Texas Insurance Guidelines)
- Recorded Statements & Fact Gathering
- Customer Communication
- Conflict Resolution & Negotiation Support
- Time Management & Caseload Organization
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
HealthPlanOne
Remote
10.2025 - Current
- Analyzed client needs to recommend appropriate coverage options tailored to individual circumstances.
- Utilized CRM software to track leads, manage client communications, and streamline workflows.
- Provided comprehensive support during policy renewals, minimizing lapses in coverage for clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Calculated quotes and educated potential clients on insurance options.
Licensed Insurance Agent
Gohealth
Lubbock, TX
09.2023 - 10.2025
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Conducted thorough risk assessments for prospective clients to determine appropriate coverage options
- Achieved monthly sales targets consistently by effectively cross-selling additional insurance products to existing clients
- Utilized CRM software to track leads, manage client information, and follow up on sales opportunities
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
- Developed and maintained strong relationships with clients, earning a XX% client retention rate
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Educated clients on various insurance products, ensuring informed decision-making.
Medicare Sales Agent
AWL
09.2021 - 09.2023
- Answer inbound sales calls to customers under 65 selling products such as dental/vision/hearing, health plans and life. Also answering inbounds calls to customers over 65 selling Medicare supplement plans life insurance and other health plans. Appointed with carriers like Aetna, Cigna, Mutual of Omaha, National General, Aflac, Manhattan Life and Silverscript for PDP
- Developed comprehensive knowledge of Medicare products and benefits to effectively assist clients in enrollment processes.
- Conducted one-on-one consultations with clients to assess healthcare needs and recommend appropriate coverage options.
- Educated clients on policy changes and updates, ensuring understanding of benefits and compliance requirements.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
State Farm Team Member
STATE FARM INSURANCE AGENTS OFFICE
Lubbock, TX
12.2020 - 09.2021
- Helping families make sure they have their loved ones are taken care of financially with life insurance. Sells for auto, home, commercial, life, health insurance
Licensed Life Insurance Agent
New York Life
Lubbock, TX
12.2019 - 11.2020
- Helping families make sure they have their loved ones are taken care of financially with life insurance
Sales/Retention Representative
Suddenlink Communications
Lubbock, TX
02.2014 - 11.2019
- Answering inbound calls assisting customers with their needs and wants selling cable, internet, home phone services. Assisting customer with their bills/payments.
Education
High school diploma -
Estacado High School
Lubbock, TX05-2003
Skills
- Sales
- Outside sales
- Insurance sales
- Communication skills
- Customer service
- Computer skills
- Inside sales
- Data entry
- 2025 AHIP (6 years)
- Microsoft Office
- Client relationship management
- Insurance product expertise
- Auto insurance
Certification
- Life Insurance License
- Life & Health Insurance License
- Property & Casualty License
- Health Insurance License
- Texas All-Line Claims Adjuster
Timeline
Licensed Insurance Agent
HealthPlanOne
10.2025 - Current
Licensed Insurance Agent
Gohealth
09.2023 - 10.2025
Medicare Sales Agent
AWL
09.2021 - 09.2023
State Farm Team Member
STATE FARM INSURANCE AGENTS OFFICE
12.2020 - 09.2021
Licensed Life Insurance Agent
New York Life
12.2019 - 11.2020
Sales/Retention Representative
Suddenlink Communications
02.2014 - 11.2019
High school diploma -
Estacado High School