Suzette Reid
Tamarac,FL
Summary
Results-driven professional. Provides customers with tailored solutions to meet there needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Various
10.2017 - Current
- Source potential clients to offer financial products that meet their needs Ex; ACA, Medicare, Life Insurance
- Explain in detail the options available to the client
- Prepare applications for submittal
- Follow-up with client to answer any concerns they may have.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Promoted products and services using upselling and other sales strategies.
Network Management
Anthem, Maxim Healthcare
02.2016 - 01.2018
- Decreased sourcing costs through negotiations
- Negotiated preferred terms and conditions for company to achieve significant savings
- Sought out and evaluated vendors in health care industry, negotiated prices and completed contracts
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands
- Improved customer satisfaction by finding creative solutions to problems
- Composed letters of appeal for submission to health plan, on behalf of medical clients
- Obtained insurance verification.
Contracting Coordinator
Randstad at Parallon Workforce
11.2015 - 02.2016
- Source, negotiate and contract with health care providers
- Process and review contracts and their associated amendments and terminations
- Effectively communicate with internal and external stakeholders on the status of fulfilled and pending contracts.
Provider Network Contract Specialist
Univita Healthcare, LLC
01.2013 - 07.2015
- Negotiated rates and services with non-participating providers, including letters of agreement for health care services
- Source out providers in hard-to-find geographic areas and negotiate rates that are out of the ordinary scope of contracting terms
- Analyze data of all staffing efforts and provide periodic reporting to upper management
- Provide ongoing education to health care providers on policies and procedures relative to referrals, and claim portal submissions.
Education
Associate of Applied Science in Business -
Broward College
Fort Lauderdale, FLCertificate in Medical Business Management -
Florida Atlantic University
Boca Raton, FL215 License Life, Health, And Annuities -
Fort Lauderdale
Fort Lauderdale, FLHigh School Diploma -
Cooper City High School
Cooper City, FL06.1983
Skills
- Document retrieval
- Strong problem solver
- PC proficient
- Deadline-oriented
- Insurance eligibility verification
- Medical terminology
- Microsoft
- Vendor relationship management
- Contract negotiation expertise
- Administrative support
- Insurance Sales
- Insurance Sales Expertise
- Health Insurance Sales
Timeline
Licensed Insurance Agent
Various
10.2017 - Current
Network Management
Anthem, Maxim Healthcare
02.2016 - 01.2018
Contracting Coordinator
Randstad at Parallon Workforce
11.2015 - 02.2016
Provider Network Contract Specialist
Univita Healthcare, LLC
01.2013 - 07.2015
Associate of Applied Science in Business -
Broward College
Certificate in Medical Business Management -
Florida Atlantic University
215 License Life, Health, And Annuities -
Fort Lauderdale
High School Diploma -
Cooper City High School
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