Kyra James
Tampa,FL
Summary
Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Progressive
11.2025 - Current
- Assisted clients in selecting appropriate insurance coverage tailored to individual needs.
- Processed applications and documentation accurately to maintain operational efficiency.
- Resolved customer inquiries swiftly, improving overall client engagement experience.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sales Agent
Verizon
04.2025 - 10.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of Verizon products, services, and promotions to provide accurate information.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new hires on sales techniques and company policies, fostering a collaborative environment.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of Apple/ Samsung products or services to promote sales.
Hotel Front Desk Receptionist
TownePlace Suites by Marriott
08.2024 - 01.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Crew Shift Lead
Dairy Queen Grill & Chill
07.2018 - 06.2020
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Set performance goals for individual team members and created reward systems and contests.
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2019
Skills
- File Management
- Data accuracy
- Document processing
- Quality control measures
- Document Preparation
- Fast Typing Speed
- Deadline Oriented Approach
- Task Prioritization Abilities
- Time Management
- Microsoft Office
- Word Processing
- Microsoft Excel
- Customer Service-Oriented
- Independent worker
- 45 WPM
- Hospitality services
- Insurance sales expertise
- Professional networking
- Client relationship management
- Insurance product expertise
Timeline
Licensed Insurance Agent
Progressive
11.2025 - Current
Sales Agent
Verizon
04.2025 - 10.2025
Hotel Front Desk Receptionist
TownePlace Suites by Marriott
08.2024 - 01.2025
Crew Shift Lead
Dairy Queen Grill & Chill
07.2018 - 06.2020
High School Diploma -
Thomas Jefferson High School