Sophia Drane
Water Valley,MS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
SCD Insurance & Finance
01.2008 - Current
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Manage approximately 30 incoming calls, emails and faxes per day from customers.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Site Supervisor
DSI Security Services
08.2019 - 02.2022
- Liaison with client
- Responsible for day to day operations at site location, including client and employee relations
- Maintain safe and secure environment for customers and employees while providing general security duties.
- Interact with clients, visitors, employees and general public
- Communicate with Branch management regarding all issues, scheduling, staffing and record keeping that are related to client
- Following post instructions specific to client
- Promoting safety by being alert to observe, correct and report any hazards
- Contributes to team effort by accomplishing related results
- Instruct Monthly Training to all guards.
Public Safety Officer
Charlotte Hornets
08.2017 - 04.2019
- Greet and direct all guests to their assigned seating/location
- Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
- Maintain open and smooth access routes in the concourses and throughout the seating area
- Identify and resolve issues in a timely manner
- Respond to guests' request for service and assistance
- Monitor assigned area
- Enforce and uphold integrity of the facility and the event
- Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center
- Ability to proactively identify and address offensive behavior
- Served as Incident Writer for all events
- Receive and act on complaints from guests, clients and employees according to established policies and procedures
- Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
- Follow all rules and regulations as outlined in the policies and the procedures manual
- Aid in direction of orderly evacuation of building
- Monitors and maintains access control
- Other duties as assigned by Manager.
Legal Document Specialist II
RICOH
01.2011 - 01.2012
- Prepping, scanning, inspecting compiling over 10,000 documents and assembling projects accurately in a time manner while maintaining PS+ standards
- Meets deadlines by working in a high pressure environment at a fast pace while maintaining quality and error free work in located in Charlotte, NC and Kenai, Alaska.
- Filed critical pleadings electronically or manually as mandated by jurisdiction-specific rules, ensuring compliance with procedural guidelines at all times.
Legal Assistant
Defer Law Office
01.2004 - 01.2006
- Conduct client interviews, maintain general with clients
- Conduct Investigations and statistical and documentary research
- Real Estate Document Preparation
- Notary
- Real Estate Deeds/Searches/Title Searches
- Draft legal documents, correspondence and pleadings
- Summarize depositions, interrogatories and testimony including knowledge of court reporting
- Participate in executions of wills, real estate closings, depositions, court or administrative hearings and trials with attorney.
Evening Facility Manager
Domestic Violence Project, Inc
01.1996 - 01.2004
- Work with families, usually women and children who are being physically, sexually or emotionally abused by family members
- Manage the shelter, provide crisis counseling
- Conduct one-on-one and group counseling
- Assist in living arrangements and relocation
- Assist with child care and legal services to all residents.
Education
Certificate - Contemporary Theory in Couple and Family Systems
Capella University
Minneapolis, MN07.2020
Executive Juris Doctorate - Law
CONCORD LAW SCHOOL
Los Angeles, CA12.2016
Masters - Business Entertainment & Media Law
FULL SAIL UNIVERSITY
Winter Park, FL08.2012
Masters - Legal Studies
KAPLAN UNIVERSITY
Davenport, IA07.2011
Bachelors - Law
SOUTHERN CALIFORNIA UNIVERSITY
Santa Ana, CA08.2004
High school diploma - College Prep
Water Valley High School
Water Valley, MS06.1989
Skills
- Team Training and Development
- New Agent Training
- Email Marketing
- Client Account Management
- Insurance Sales Expertise
- Personnel Oversight
- Emergency Response
- Security Management
- Legal Research
- Estate Planning
- Document Drafting
- Client Advocacy
- Office Management
- Administrative Support
- File Management
- Scheduling
Certification
- Driver's License
- MFCT Residency
- Security Guard
- Certified Notary Public
- Life Insurance License
- Insurance Producer License
- Life & Health Insurance License
- Health Insurance License
References
Gale Foster, Army Veteran, Manager for SCD Insurance. (254)661-9465
Wendell Carter, Retired, (682) 246-2696
Janell Walton, DSI Security, Operations Manager.(601) 672-8411
Timeline
Site Supervisor
DSI Security Services
08.2019 - 02.2022
Public Safety Officer
Charlotte Hornets
08.2017 - 04.2019
Legal Document Specialist II
RICOH
01.2011 - 01.2012
Licensed Insurance Agent
SCD Insurance & Finance
01.2008 - Current
Legal Assistant
Defer Law Office
01.2004 - 01.2006
Evening Facility Manager
Domestic Violence Project, Inc
01.1996 - 01.2004
Certificate - Contemporary Theory in Couple and Family Systems
Capella University
Executive Juris Doctorate - Law
CONCORD LAW SCHOOL
Masters - Business Entertainment & Media Law
FULL SAIL UNIVERSITY
Masters - Legal Studies
KAPLAN UNIVERSITY
Bachelors - Law
SOUTHERN CALIFORNIA UNIVERSITY
High school diploma - College Prep
Water Valley High School
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