Abigail Hughes
Tallahassee,FL
Summary
Detail-oriented team player with strong organizational and problem solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Insurance Agent Assistant
Florida Association Of Insurance Agents (FAIA)
09.2018 - 06.2019
- Researched and resolved areas of concern for potential and existing clients.
- Completed insurance documentation and collected all required information from agents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contacted over 1300+ Florida insurance agencies and helped orchestrate the annual Florida Insurance Convention.
Head Server
O'Riley's Irish Pub Downtown
07.2021 - 08.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Trained new hires on customer service protocols.
- Assisted in the coordination and execution of events through collaboration with management.
Childcare Worker
Timberlane Arts And Dance Academy
07.2023 - 09.2023
- Modeled positive behavior and communication skills for students.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Received, sorted, and/or distributed various office documents when required.
Education
Bachelor of Arts - Legal Studies
The University of West Florida
Pensacola, FL05.2023
Skills
- File Management
- Document Retrieval
- Data Entry
- Verbal and Written Communication
- Customer Service
- Time Management
Accomplishments
- Graduated with a double Minor degree in Juvenile Justice and Social Welfare
- Awarded 2022 Book Award in Legal Research and Writing for obtaining the highest grade in the course
- Completed 40 hours of CSEC (Commerical Sexual Exploitation of Children) training
Volunteer Work
- The Secret Place - Human Trafficking Advocacy Center
- Provided child care and observed anger management therapy
- Maintained confidentiality of The Secret Place's location and the names of those who utilize the shelter
- Participated in the Silent Walk to raise awareness of human trafficking
- Christians Against Trafficking
- Volunteered at the Fall Field Day at Hope Community
- The University of West Florida Legal Studies Program
- Assisted low-income families during the application process for rent abatement programs
Timeline
Childcare Worker
Timberlane Arts And Dance Academy
07.2023 - 09.2023
Head Server
O'Riley's Irish Pub Downtown
07.2021 - 08.2022
Insurance Agent Assistant
Florida Association Of Insurance Agents (FAIA)
09.2018 - 06.2019
Bachelor of Arts - Legal Studies
The University of West Florida
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