Roseanne Hansen
Billings,MT
Summary
Highly organized and motivated, dedicated professional emergency action controller with over 11.5 years of service in 24/7 work centers including various Temporary Duties (TDY's), well versed in Medical Terminology, Experienced with patient care. Diligent Clinical Technician competent in completing basic and advanced duties within scope of practice with minimal oversight. Brings strengths in patient and team relations combined with precise nature and strong focus on quality. Ambitious and finished SFT/Derm/CVT Preceptor Cohort. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
24
24
years of professional experience
Work History
Advanced Telehealth Clinical Technician
Veterans Affairs
Billings, MT
09.2018 - Current
- Prepares clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.
- Telehealth Preceptor for SFT Teledermatology, Tele Eye and CVT.
- Trained a total of 140 new individuals for SFT/CVT and VVC
- Complete consults in CPRS for Teledermatology and TeleEye.
- Assists providers, RNs, LPNs in troubleshooting telehealth equipment.
- Train PACT Team staff on telehealth, and offer to help with patient education within the scope of practice of practice.
- Monitor Telehealth schedule to eliminate errors such as double booking to ensure veteran is receiving the best care.
- Super user for VVC/VOD, to spend one on one time with staff to make sure there is a complete understanding.
- Inventory all equipment at our location with 100% accountability.
- Train PACT Team RNs and LPNs on same day Teledermatology, TeleEye, patient education the TCT could offer, how to obtain IFC notes, completing same day appointments and how to trouble shoot the equipment.
- Presentation to the WSNC for their preceptor program for educational puposes.
- Mentored 5 new TCTs during their certification process.
- Selected for an Advanced TCT position since 2021.
- Independently plans the work, resolves problems, carries out successive steps of assignments, and adjusts using accepted standard operating procedures or practices.
- Trained and completed Audiology Technician training. Keeps certificates updated.
- Creating presentations to update and inform all the provider on changes and how to expedite a consult with Teleheath and our services.
- Provided support to clinical personnel during examinations and treatments of patients in order to ensure optimal patient experience.
CNA / Unit Clerk
St Vincent Healthcare
Billings, MT
04.2013 - 09.2018
- Provide updated patient status/changes to nurses, Intake vitals on all patients update RN, Answer call lights in a timely manner, ability to maintain safety with patients, perform tasks within scope of practice to continue care with patients on the floor, obtain patients appointments upon discharge, obtain patients records upon request, acknowledge doctors orders to complete for paperwork.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Worked in high-volume Oncology department to answer telephone calls and route connections to appropriate departments or staff.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Maintain knowledge of patients on the floor to help expedite as requested, charge patients accounts that are on dialysis, order supplies for the unit, maintain communication with nursing staff and clinical supervisor.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
HELP Flight Communication Specialist
Saint Vincent Healthcare
Billings, MT
05.2006 - 04.2016
- Collect and maintains accurate records of information including pre and post-transport patient documentation and transport records.
- Taking multiple patient reports from Doctors, Nurses, Fire Department and Ambulance Services.
- Coordinates all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority.
- Responsible for appropriately initiating the Post Incident Accident Plan (PAIP) and following the established procedures.
- Including notifying hospital of stroke, traumas, hospital codes and catheterization laboratory recall.
- Maintained professionality and efficiency while working closely with leadership.
- Assessed emergency situations and prioritized medical care information passed to flight team in a timely manner.
- Remained level-headed and proactive during emergency situations.
- Coordinated the Transport of patients from accident scenes to hospitals in emergency vehicles.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Documented all patient information, including condition or injury, treatment and medication administration.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Emergency Action Controller
United States Air Force
03.2002 - 07.2013
- Government TS Security Clearance SCI/DCID (Expired May 2013)
- Provide command, control, communication and information support to base agencies and commanders.
- Perform Nuclear Command and Control actions in the execution phase of Emergency War Orders.
- Develop, maintain and initiate quick reaction checklists supporting situations such as suspected or actual sabotage, nuclear incidents, national disasters, aircraft accidents or incidents, evacuations, dispersal, and aerospace anomalies.
- Managed over 20 units in Status of Resources and Training (SORTS) to bring the unit into compliance with higher headquarters.
- Managed the classified Technical Order Distribution Account (TODA) for the Command Post.
- Worked 8 months for the Recruiting office as Administrative Assistant for the Billings, MT office.
- Deployed to the middle East executing war orders, creating Operation Summary for a four start general nightly, managing current TIC (troops in contact) situations.
- Emergency Action Controller for Special Operations.
- Maintain and communicate all special operations and safety to the base personnel.
- SABC instructor to the Wing pilots to educate on safety and medical necessity during emergency to include needle decompression for tension pneumothorax, administer IM and oral medication to save personnel.
- Physical Training Leader, TDY to HHQ AFRC in GA, Console Operations supervisor, SORTS alternate.
- Specialized Training-Status of Resources and Training System (SORTS) Manager. Subordinate Reporting Organization (SRO) Monitor. Techinal Order (TCO) Monitor. Primary Operation Security (OPSEC) Manager. Liaison to Pentagon for OEF/OIF. Red Cross Volunteer. Isolated Personnel Recovery (ISOPREP) Manager.
Patient Registration
St. Vincent Healthcare
Billings, MT
11.2006 - 05.2008
- Responsible for obtaining complete and accurate demographic and financial information from a variety of sources.
- Performs required pre-certification, credit referral or deposit collection.
- Enter data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.
- Notifies patients of co-payments, deductibles or deposits needed, when applicable, documenting all information in computer system.
- Screened patients before and during admissions processes.
- Updated patient demographic information in Rumba/EPIC to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Health Sciences
American Military University
West Virginia08-2025
Associate of Science - Emergency Management
Community College of the Air Force
2010
Bachelor of Science - Nursing
Montana State University Billings
Associate of Science - Nursing
Gulf Coast State College
Skills
- Calm and level headed under duress
- Experience in Microsoft Word, Excel and PowerPoint
- Proficient in Ten key
- Emergency Medical Technician (EMT) Certified 2007
- CPR Certified December 2013- Current
- CNA Certified December 2013-December 2019
- Unit Clerk position on an Oncology Unit
- Organizational skills
- Staff Development and Precepting
- Medical terminology knowledge
- Computerized charting specialist
- Project planning
- Collecting vital signs
- Quality assurance controls
Timeline
Advanced Telehealth Clinical Technician
Veterans Affairs
09.2018 - Current
CNA / Unit Clerk
St Vincent Healthcare
04.2013 - 09.2018
Patient Registration
St. Vincent Healthcare
11.2006 - 05.2008
HELP Flight Communication Specialist
Saint Vincent Healthcare
05.2006 - 04.2016
Emergency Action Controller
United States Air Force
03.2002 - 07.2013
Bachelor of Science - Health Sciences
American Military University
Associate of Science - Emergency Management
Community College of the Air Force
Bachelor of Science - Nursing
Montana State University Billings
Associate of Science - Nursing
Gulf Coast State College
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